• WorkForce Management Software Group

WorkForce Management Software Group

WFMSG has emerged as the innovator in enterprise Web 2.0, collaborative, low cost workforce management solutions for the contact center. WFMSG’s Community is coupled with an intelligent deployment process that results in very rapid installation, product adoption and ROI for our clients.

Great WFM article written by our very own Daryl Gonos, and posted on the SWPP web site. Learn more about "Evolving WFM Technology and Managing Intraday Risks" https://t.co/OsJhiKT31f

WFMSG and MessageMedia team up so that WFM analysts can collaborate with agents using SMS text messaging to update staffing schedules in seconds, ensuring service levels are achieved. See more at https://t.co/yD97dHxH7m

Check out our guest blog from Roger Lee (aka Dr WFO). Great article on GEN Z and Millenials and how they expect to communicate and collaborate. https://t.co/FX4FNT7gpH #DRWFO #CommunityWFM

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