• WorkForce Management Software Group

WorkForce Management Software Group

WFMSG has emerged as the innovator in enterprise Web 2.0, collaborative, low cost workforce management solutions for the contact center. WFMSG’s Community is coupled with an intelligent deployment process that results in very rapid installation, product adoption and ROI for our clients.

WFMSG Partners with MNET Further Advancing Delivery of Cohesive Contact Center Solutions and Services

Consultant and services firm MNET will resell innovative Community WFM software as an integral component for contact center operational success. Read More

Our clients enjoy ease-of-use, major cost and time savings when implementing a cloud-based Community WFM solution. Check out our new Community Essentials #WFM performance package – ideally designed for contact centers under 100 agents. https://bit.ly/2REwbWy

Enabling techno-savvy agents’ access to their text messaging, email and mobile apps empowers you with accurate, up-to-date intraday management tools, interacting with agents, extending your reach and impact with the Community Everywhere™ #WFM mobile app.

Still using spreadsheets to schedule agents? Tired of being in reaction mode? See how Community WFM tools have the ability to move activities and adjust schedules based on your specific contact center needs. https://bit.ly/2QW1I65

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