• WorkForce Management Software Group

WorkForce Management Software Group

WFMSG has emerged as the innovator in enterprise Web 2.0, collaborative, low cost workforce management solutions for the contact center. WFMSG’s Community is coupled with an intelligent deployment process that results in very rapid installation, product adoption and ROI for our clients.

WFMSG Partners with MNET Further Advancing Delivery of Cohesive Contact Center Solutions and Services

Consultant and services firm MNET will resell innovative Community WFM software as an integral component for contact center operational success. Read More

Appreciating all the great deeds and sacrifices that were made to give us this opportunity for freedom. Thank you for your service!

Providing great customer service is more difficult as many agents work from home in these difficult times. Todd Cotharin, our COO, talks about best practices, customer expectations, and a glimpse into contact centers 6 months from now. https://hubs.ly/H0qFRqx0

Our workforce management solutions are helping financial institutions of all sizes increase cost savings with automated processes, reduced overtime expenses and improved agent productivity, resulting in a better customer experience. https://hubs.ly/H0qr1fH0

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