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  • Verint


As The Customer Engagement Company™, Verint® helps organizations simplify, modernize, and automate customer engagement through market-leading cloud and hybrid solutions. Our customer engagement solutions leverage the latest in artificial intelligence and advanced analytics technology to help organizations unlock the potential of automation and intelligence for driving real business impact.

When a customer reaches out to your business, you aren’t just resolving an issue—you’re ensuring they remain a customer for life. You’re reinforcing your brand in their mind.

Whether they call, chat online, or email, this interaction matters.

Mastercard uses Verint Engagement Management to ensure its customer interactions are handled the same each time.

Traditional quality starts with recording, but recording alone only gives you a slim view into your customer interactions. Learn about the changing landscape of quality management, automation, customer and agent feedback, and the advancement of AI.

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