• Upstream Works

Upstream Works

Upstream Works provides omnichannel contact center software that increases agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with a full-featured CX agent desktop, deep integration capabilities and omnichannel reporting. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the customer experience.

Cisco Live Barcelona is just one week away! Don’t miss the opportunity to meet our team in the Partner Village. We will be there from Jan 27-31 to showcase UWF in Action – drop by and let’s discuss how we can make your #CX vision possible.

#CLEUR #ciscolive #contactcenter

How are you leveraging the power of #AI to reshape #CX in your contact center? AI can have a major impact on both engagement and performance. See what's gaining traction in 2020! Read our latest blog post: https://bit.ly/3ajlbGz

#digitaltransformation #datascience #omnichannel

Are your #CX leaders looking to improve engagements and operational efficiency? Our feature-rich desktop with context and guidance empowers agents to go beyond customer expectations for every interaction. Learn more: https://bit.ly/2ToeHjV

#omnichannel #customerjourney

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