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  • Upstream Works

Upstream Works

Upstream Works provides omnichannel contact center software that increases agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with a full-featured CX agent desktop, deep integration capabilities and omnichannel reporting. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the customer experience.

We’re “Helping AI Help Agents” with a suite of AI application integrations, optimized performance with Upstream Works Desktop 5.0, and migration-flexibility with cloud solutions. Read more
#contactcenter #AI #UpstreamWorks #AIIntegrations

Reporting is central to success when adopting new technologies! Read this blog to understand how AI drives results and improves both the agent and customer experience.

#AI #Reporting #ContactCenter #UpstreamWorks #AX #CX

We had an awesome Hawaiian Shirt Day and Pineapple Poker Tournament in our office on Friday. Great efforts from our HR team to put together this beautiful Hawaiian setup across our office to give us the Hawaiian feel! Thanks @Denise & @Natilie.

#PizzaLunch #HawaiianShirtDay

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