• Upstream Works

Upstream Works

Upstream Works provides omnichannel contact center software that increases agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with a full-featured CX agent desktop, deep integration capabilities and omnichannel reporting. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the customer experience.

Are you using your data and analytics to deliver on #CX innovation? Join our session at @CiscoLive 2019 for a discussion with Upstream Works’ Rob McDougall and drop by the Cisco Collaboration Village to see UWF in action. Learn More: https://t.co/JBlmsOXjUS
#CLUS #CXforEveryone

The second of our four series podcast is here! Upstream Works' CEO Rob McDougall and @TelecomReseller's Doug Green discuss how a successful approach to digital workforce transformation must balance agent optimization tools with customer care. Listen Now: https://t.co/j1BsuYXPKE

Upstream Works’ Rob McDougall and Sabrina Baksh will be at @Verint Engage from May 20-23 in Orlando FL. Join us with Verint and @TELUSint discussing innovative solutions for your #CX roadmap.

#Engage19 #connectatEngage #customersuccess #contactcenter #agentexperience

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