• Upstream Works

Upstream Works

Upstream Works provides omnichannel contact center software that increases agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with a full-featured CX agent desktop, deep integration capabilities and omnichannel reporting. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the customer experience.

How are you engaging with your contact center team? UWF Marquee allows for easy and convenient ways to send desktop marquee messages, alerts, updates, and more for improved internal communication. See it in action: https://bit.ly/2pXRKHV

#contactcenter #omnichannel

The number 13 has a bad reputation of being unlucky - but these 13 ways to improve #CX will change your relationship with your customer: https://bit.ly/2NqZrOB

#trickortreat #halloween #customerexperience #CXforEveryone #omnichannel #contactcenter #businesssuccess

How is your organization optimizing the #CX journey? There’s a lot of information to collect, distill, organize, and leverage in order to effectively manage the customer experience. Read our latest blog on how we help: https://bit.ly/2JfeE3X

#blog #customerjourney #customerdata

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