• Upstream Works

Upstream Works

Upstream Works provides omnichannel contact center software that increases agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with a full-featured CX agent desktop, deep integration capabilities and omnichannel reporting. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the customer experience.

In our latest podcast, CEO Rob McDougall sits down with Doug Green of Telecom Reseller to discuss the connected #CX and what’s required to successfully transform your engagement model to meet customer demand: https://t.co/aejeuKzNdt

#podcast #CXforEveryone #customerjourney

Great to see so many of our customers and partners at Cisco Live - Meet Upstream Works' team at the @CiscoCollab village to see UWF in action. Stop by and join our session this afternoon where we will discuss how #data and #analytics impact #CX innovation.

#CLUS #CiscoLive2019

Be the envy of your competitors with fiercely loyal customers. UWF V4.0 is the new conversational experience solution that enables organizations to offer great experiences across all channels with real-time visibility and control. Learn more: https://t.co/5HoSCUDjgI

Load More...