• Upstream Works

Upstream Works

Upstream Works provides omnichannel contact center software that increases agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with a full-featured CX agent desktop, deep integration capabilities and omnichannel reporting. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the customer experience.

Upstream Works’ Karen Miller, Sabrina Baksh and Diane Bruce are at the 2018 @CtCtrNation Ideas & Innovations Tour, Fort Lauderdale. They’re participating in the round table and panel discussions sharing insights on what it takes to meet customer expectations.


Upstream Works is honored to be recognized by @DeloitteTMT as one of the Fastest Growing Companies in North America on Deloitte's Technology Fast 500™. Congratulations to all the amazing companies listed. Read more: https://t.co/UmFjoTDXni


We're proud to announce that we are a "Cisco 2018 Most innovative Technology Partner" award winner for the 2nd year in a row! Thank you to Cisco, our team, and partners!

#SolutionsPartner #omnichannel #contactcenter #CJSSalesSummit

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