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  • Upstream Works

Upstream Works

Upstream Works provides omnichannel contact center software that increases agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with a full-featured CX agent desktop, deep integration capabilities and omnichannel reporting. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the customer experience.

The Upstream Works Desktop (UWD) is designed to provide consistent CX across all digital channels, from the Front Office and Back Office to the Contact Center.

http://ow.ly/fM4z50GuJdB

#DigitalSoluctions #ContactCenterDesktop #DigitalDesktop

This week, our Feature Spotlight Demo Webinar will focus on CX Journeys & Interaction History. Register now to see how our features foster deeper connections and greater customer loyalty.

http://ow.ly/Xu6h50GtTOC

#Demo #Webinar #ContactCenter #CX #InteractionHistory

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