• Upstream Works

Upstream Works

Upstream Works provides omnichannel contact center software that increases agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with a full-featured CX agent desktop, deep integration capabilities and omnichannel reporting. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the customer experience.

The whole world has been impacted by COVID-19 and businesses, leaders, families, and individuals are having to adapt accordingly. Here are 5 observations that our partner @localmeasure discusses as COVID-19 creates a new normal: https://bit.ly/2ZuWFj4

#COVID19 #newnormal

As we continue to social distance and get used to a new normal, it’s more important than ever for contact centers to focus on their overall #strategy. These 5 factors for success can help to facilitate great customer care in even the most chaotic of times: https://bit.ly/2LrQfcc

The COVID-19 pandemic has changed how we provide quality customer experience. According to @Forbes, #CX during this time is about providing empathy and engagement by taking proactive steps to address customer needs and understand their shifting mindset: https://bit.ly/2WcJ1Pv

Load More...