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  • Upstream Works

Upstream Works

Upstream Works provides omnichannel contact center software that increases agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with a full-featured CX agent desktop, deep integration capabilities and omnichannel reporting. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the customer experience.

It is more important than ever for organizations to be customer-centric. This article from @Forbes outlines the benefits of focusing on CX, which include personalization and innovation. How does your company keep the focus on customers? #CX https://www.forbes.com/sites/blakemorgan/2021/04/05/what-does-it-mean-to-be-customer-centric-in-2021/?sh=23210ac96364

A digital-first engagement approach has become a key competitive advantage. According to this article by @Frost_Sullivan, it provides a key competitive advantage in creating brand awareness and maintaining customer loyalty. Learn more: https://bit.ly/2OV1zmz

We are happy to announce that the Upstream Works Desktop for Digital Workers is a 2021 Customer Product of the Year Award winner. Thank you @tmcnet! Learn more about how we're connecting customer journeys across the enterprise: https://bit.ly/38TFGL6
#contactcentersolutions #CX

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