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  • Upstream Works

Upstream Works

Upstream Works provides omnichannel contact center software that increases agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with a full-featured CX agent desktop, deep integration capabilities and omnichannel reporting. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the customer experience.

Read our recent blog to learn how AI-Powered routing can help optimize incoming inquiries and improve the agent experience. http://ow.ly/N8hS50LSG4x

#CX #ContactCenter #UpstreamWorks #Blog #ContactRouting #PhoneCallRouting #IntelligentRouting

Our Virtual Agent Portal integrates with best-of-breed AI applications to provide real-time, AI-powered agent guidance. Learn more - http://ow.ly/hzkm50JCJm0

#AI #CX #ContactCenter #UpstreamWorks

Watch this on-demand webinar to discover how our omnichannel contact center desktop solutions will supercharge your Cisco contact center and provide cloud migration flexibility. http://ow.ly/h1oe50LOSBS

#contactcenter #Upstreamworks #CX

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