Contact Center Pipeline Directory
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  • Upstream Works

Upstream Works

Upstream Works provides omnichannel contact center software that increases agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with a full-featured CX agent desktop, deep integration capabilities and omnichannel reporting. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the customer experience.

The Upstream Works team had the pleasure of engaging with award-winning CEO @drlisabelanger, @ConsciousWorks. She spoke on balancing mental and physical well-being in the workplace and at home while optimizing performance and #productivity. Thank you Lisa!

#mentalwellbeing

How is your organization adjusting to the new normal in 2021? Our Strategic Insight Series will guide you through pandemic implications for contact centers, the need for digital #CX, and #AI drivers for business resilience. Download our free e-book: https://bit.ly/2Yb5Vad

In 2021, one of the biggest drivers for #AI in the contact center is automation. It enables better forms of self-service and can address many contact center challenges with limited cost impact. Read our latest #blog to learn more: https://bit.ly/2LazSnM

#DigitalTransformation

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