• Upstream Works

Upstream Works

Upstream Works provides omnichannel contact center software that increases agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with a full-featured CX agent desktop, deep integration capabilities and omnichannel reporting. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the customer experience.

Turn angry customers into advocates. This article from Harvard Business Review describes how:
https://t.co/gTe6HFLfnz #hbr #cx

Mapping the customer journey is a great start, but it isn’t enough to transform #CX. Take action. Learn how. https://t.co/oCLrce2lCd #journeymapping #cxjourneymapping

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