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  • Upstream Works

Upstream Works

Upstream Works provides omnichannel contact center software that increases agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with a full-featured CX agent desktop, deep integration capabilities and omnichannel reporting. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the customer experience.

Check out our CEO's article on how contact centers can address issues like staffing shortages by shifting their focus from the customer experience to the agent experience.

#LinkedinPulse #LinkedinArticle #AgentExperience #CallCenterAgents

How do we help contact centers provide better CX and streamline operations? Read more.

#ContactCenters #ContactCenterSoftware #UseCases

Begin your new year with a new adventure.

#NewYear #Careers #Jobs #ContactCenter #Jobs2022 #NewYear2022 #

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