• Upstream Works

Upstream Works

Upstream Works provides omnichannel contact center software that increases agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with a full-featured CX agent desktop, deep integration capabilities and omnichannel reporting. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the customer experience.

Today, the Upstream Works team was challenged with our first Virtual Murder Mystery, Love in the First Degree. It took us back to 1987 where we discussed and cross-examined suspects to figure out the murderer and their motive. Thank you @MonikerPartners!


We are proud to be one of the 2020 Contact Center Technology Award recipients from @tmcnet! Presented by CUSTOMER Magazine, the award recognizes innovative customer service solutions that improve CX: https://bit.ly/2ON4WrG

#recognition #contactcenter #omnichannel #CXinnovation

As the pandemic wears on, contact centers are still challenged with a shift in the #CX environment. For agents, this means working from home while delivering excellent customer service. Our latest #blog dives into 2 key technologies needed for #WFH agents: https://bit.ly/2DS5ivj

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