• Upstream Works

Upstream Works

Upstream Works provides omnichannel contact center software that increases agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with a full-featured CX agent desktop, deep integration capabilities and omnichannel reporting. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the customer experience.

According to the @DimensionData 2019 Global Customer Experience Benchmarking Report, establishing customer trust and loyalty is the single most important aspect of customer experience. Read on: https://t.co/zL0YkD9bQh

#customerexperience #omnichannel

We’re excited to expand our partnership with @ttec_com to deliver effective, integrated customer care engagement solutions across Europe. Looking forward to joining the @ttec_com team at the Call and Contact Centre Expo in London next week! Learn more: https://t.co/jjnjLL8cMz

Upstream Works is at Enterprise Connect with @Cisco this week! Rob McDougall and Jackson Tremaine are at the Cisco Pavilion - join us and see our Cisco SolutionsPlus offerings that are redefining #CX. Read more: https://t.co/eu8tUrywuH


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