• Upstream Works

Upstream Works

Upstream Works provides omnichannel contact center software that increases agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with a full-featured CX agent desktop, deep integration capabilities and omnichannel reporting. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the customer experience.

What makes a difference in #CX? An effortless CX is continuous and connected across the entire customer journey – for all customer engagements, and for whatever transpires during each interaction. See what it takes. Read our latest blog post: https://t.co/e4gc3PuRpq

Join us for Contact Center Ideas & Innovations Tour 2018, Oct 3 in Boston. Our VPs Karen Miller and Sabrina Baksh will lead a panel and roundtable discussion on what it takes to meet customer expectations for personalized, rewarding, omnichannel CX.

#contactcenter #CX

Upstream Works be at Cisco Customer Solution Journey Sales Summit from Oct 30-Nov 1 in New Orleans. Join us and see UWF and omnichannel CX Journey Solutions in action.

#ciscosolutionspartner #CXjourney #contactcenter #omnichannel

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