• Upstream Works

Upstream Works

Upstream Works provides omnichannel contact center software that increases agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with a full-featured CX agent desktop, deep integration capabilities and omnichannel reporting. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the customer experience.

Thanks to everyone who attended the Cisco Contact Center Summit and connected with the team at our booth, breakout session, and presentation. A great opportunity to discuss with Cisco and our partners on context-driven engagements to strengthen customer relationships.

The Upstream Works team is at the Cisco CC Summit - drop by our booth to experience the magic on context-driven #CX with our #partners @aceyus, @localmeasure, and @Selligent. Don't forget to join our Thursday breakout session: Context to Improve #AI and #Agent Productivity.

We’re delivering on the #CX promise with our partner: @localmeasure. This strategic #partnership will improve contextual #data and #insights available to agents, operations and marketing for a better CX and social brand experience. Learn more: https://t.co/h6lFwRcsJM

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