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  • Upstream Works

Upstream Works

Upstream Works provides omnichannel contact center software that increases agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with a full-featured CX agent desktop, deep integration capabilities and omnichannel reporting. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the customer experience.

We are excited to share that we have received SOC 2 Type II certification! This means our clients can feel assured that their customer data is protected with enterprise-level security. Learn more:

#SOC2 #contactcentersecurity #customerdata

Have you heard? Upstream Works received the Frost & Sullivan 2023 Customer Value Leadership Award! Watch this video from our CRO, Jeff Palmer, to learn why our solutions were chosen.

#FrostSullivan #2023CustomerValueLeadershipAward

Upstream Works has received the 2023 CUSTOMER Product of the Year award for our agent-first contact center desktop solutions! Thank you, CUSTOMER Magazine and @tmcnet, for the recognition.

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