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  • Upstream Works

Upstream Works

Upstream Works provides omnichannel contact center software that increases agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with a full-featured CX agent desktop, deep integration capabilities and omnichannel reporting. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the customer experience.

Here’s how retailers are shifting from surviving to thriving in a new normal. #covid-19 #newnormal #contactcenter #CX

Give your agents the right tools that will automate processes and streamline workflows, so they can focus on what matter most -- your customers. #AmazonConnect #AgentDesktop #ContactCenterSoftware

We are excited to offer an on-demand webinar that shows how Upstream Works for Cisco Finesse can help you.Join Jeff Palmer, CRO, and Kelly Frigstad, Regional Sales Director, to learn more -- the session is available now for our Partners and Cisco contacts.

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