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  • Telax Cloud Based Contact Center Solutions


Telax offers the leading Cloud Contact Software as a Service solution (CCaaS) combining the most robust suite of features, with carrier-grade reliability, and world class deployment and support services. Telax also enables Communications Service Providers to enter the lucrative Contact Center market, with innovative Turnkey Sales & Marketing solutions that allow them to start selling, now.

The traditional #contactcenter (1.0) is a dated foundation for #customerengagement in #sales, #service & #support. So what constitutes Contact Centre 2.0? Brian Solis, Principal Analyst at Altimeter Group, explains this further in detail in his article.

Download our #Guide, where we highlight the benefits as it relates to #customerservice & how it can help #empower your #team in delivering a #personalized #customerexperience. #custexp #callcenter #contactcenter #CcaaS #bigdata #analytics

Predictive dialers are associated with telemarketing “sweatshops” that are fed the phonebook to “dial for dollars”. This is not in-line with high #value our customers place on their #customerservice. Read our blog post to learn more. #custserv #custexp

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