• Shelf


Shelf is an award winning contact center and help desk knowledge management platform. Shelf offers advanced AI automation and the best search in the industry helping agents quickly find, manage and solve customer issues on the first call. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert and data scientist for best in class search and organization. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI automation for maintenance and powerful analytics.

It’s a well-known fact that customers hate to wait. But what can we do to reduce the wait time? - https://t.co/0WEzHSwMi2
#cctr #AI #KnowledgeManagement

#ArtificialIntelligence is disrupting the traditional role of knowledge sharing in #ContactCenters and reducing the burden on humans to make #KnowledgeManagement Systems effective - https://t.co/0WEzHSwMi2
#cctr #AI #KMS

Common initiatives that help reduce handle times and improve #CustomerExpereince don’t solve the problem. It's time to take advantage of new technologies -
#cctr #KnowledgeManagement #AI - https://t.co/0WEzHSwMi2

Load More...