• Shelf


Shelf is an award winning contact center and help desk knowledge management platform. Shelf offers advanced AI automation and the best search in the industry helping agents quickly find, manage and solve customer issues on the first call. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert and data scientist for best in class search and organization. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI automation for maintenance and powerful analytics.

What are your thoughts on the #KnowledgeManagement?
We believe that the next generation #KnowledgeManagementSystems can be a game changer for many businesses, especially #ContactCenters.

You are falling behind if you are not leveraging new technologies in your #ContactCenter! Learn how #ArtificialIntelligence can reduce handle times and improve #CustomerExpereince - https://t.co/7SaJNwUF7v

Technologies are changing and progressing every day and #KnowledgeManagementSystems are no exception. Even more so, the Next Generation KM Systems are a Game Changer for your #ContactCenter! Continue reading to learn more about the future KM Systems - https://t.co/1mZkZBkdpH

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