Contact Center Pipeline Directory
Recently Added Organizations

© 2021 Pipeline Publishing Group, Inc. All Rights Reserved.

The material on this site may not be reproduced, distributed, transmitted, or otherwise used, except with prior written permission of Pipeline Publishing Group, Inc.

  • Shelf


Shelf is an award winning contact center and help desk knowledge management platform. Shelf offers advanced AI automation and the best search in the industry helping agents quickly find, manage and solve customer issues on the first call. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert and data scientist for best in class search and organization. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI automation for maintenance and powerful analytics.

Join Shelf at the Genesys G-Summit UKI on October 5th where we’ll be showcasing how Shelf knowledge management and answer automation can help with staff shortages and agent retention. Just hit the link! #GSummitUKI

Shout-out to our amazing event sponsors! Be sure to say a virtual 'hello' to them, Sept 1-2, at the #Five9CXSummit! Registration is still open:
@aceyus @authoritysoft1 @Dizzion @nuanceinc @Carousel_Ind @SpinSci @Zoom @DNCScrub @shelf_io

We are excited to report that investment leaders @TigerGlobal2go and @insightpartners have teamed up with Shelf to accelerate our mission to enable all employees to instantly know more. Read more in TechCrunch:

Load More...