• Shelf


Shelf is an award winning contact center and help desk knowledge management platform. Shelf offers advanced AI automation and the best search in the industry helping agents quickly find, manage and solve customer issues on the first call. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert and data scientist for best in class search and organization. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI automation for maintenance and powerful analytics.

#KnowledgeManagement Systems (#KMS) may be the single most impactful technology to help Contact Centers improve performance. Continue reading to learn more and the role of KMS in #ContactCenters - https://t.co/LQ7MRrAgnS

Congrats @shelf_io?lang=en Your blog has been selected as one of the Top 15 Knowledge Management Blogs on the web by @_feedspot https://t.co/2ODzqHIpdj

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