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  • Shelf


Shelf is an award winning contact center and help desk knowledge management platform. Shelf offers advanced AI automation and the best search in the industry helping agents quickly find, manage and solve customer issues on the first call. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert and data scientist for best in class search and organization. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI automation for maintenance and powerful analytics.

An agent’s ability to quickly provide the right answer at the right time can make or break your contact center.

Our live webinar will detail the critical components of knowledge management needed to ensure teams are fast and effective.

Excited to be a part of @Genesys #Xperience21. It’s the all virtual, all free #CX event of the year. Register now and join us!

We think it’s time to get wayyy more specific about the measurable ROI of #KnowledgeManagement, so here’s a hard-numbers formula that you can use.

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