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  • Shelf

Shelf

Shelf is an award winning contact center and help desk knowledge management platform. Shelf offers advanced AI automation and the best search in the industry helping agents quickly find, manage and solve customer issues on the first call. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert and data scientist for best in class search and organization. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI automation for maintenance and powerful analytics.

Want to create great experiences 👏 in #CustomerSupport? Provide great answers ✅ customers need. Here's how to set up a #KnowledgeManagement team to make it happen.

https://shelf.io/blog/knowledge-management-roles-and-responsibilities/

Kicking off 👟 #CCWVegas in style at booth 930 with Shelf socks, free swag...and a Zoltar machine 🧙 Come see what the future of knowledge in #CustomerService looks like!

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