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  • Shelf


Shelf is an award winning contact center and help desk knowledge management platform. Shelf offers advanced AI automation and the best search in the industry helping agents quickly find, manage and solve customer issues on the first call. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert and data scientist for best in class search and organization. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI automation for maintenance and powerful analytics.

We are honored Shelf has been named a leader ๐Ÿ“ˆ in the Winter 2022 Gridยฎ Report for Contact Center Knowledge Software ๐ŸŽ‰ Thank you to all of our awesome customers! ๐Ÿ™Œ๐Ÿ™

#contactcenter #customerservice #customerreviews

We're thrilled to share that Shelf has been nominated for the 2022 @EdisonAwards. Knowledge automation is saving companies millions of work hours per year and we're excited to share this #innovation with the world!

Combined with #knowledge automation modern #AI can help brands can meet the demands of holiday shoppers and tie the perfect bow around the entire customer service package. Here's how!

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