• Shelf


Shelf is an award winning contact center and help desk knowledge management platform. Shelf offers advanced AI automation and the best search in the industry helping agents quickly find, manage and solve customer issues on the first call. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert and data scientist for best in class search and organization. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI automation for maintenance and powerful analytics.

What are contact centers' biggest challenges and priorities for 2019? Check out our latest infographic based on the most recent Contact Center Pipeline research to find out! https://t.co/cUvowJIBtn #contactcenter

Loving our time at #CCWNashville19! Come visit us at booth #105 to learn more about how AI is transforming knowledge management in the contact center. #CustomerContactWeek

Come visit us at #CCWNashville19 to learn more about one of the biggest technology trends for contact centers in 2019—Artificial Intelligence. Booth #105. #CustomerContactWeek

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