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  • Shelf


Shelf is an award winning contact center and help desk knowledge management platform. Shelf offers advanced AI automation and the best search in the industry helping agents quickly find, manage and solve customer issues on the first call. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert and data scientist for best in class search and organization. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI automation for maintenance and powerful analytics.

Knowledge automation saves companies millions of work hours per year wasted looking for managing knowledge. We are honored to receive the 2021 BIG Innovation Award for our innovations in knowledge automation, helping employees do their best.🏆

Please congratulate Shelf @shelf_io. 2021 BIG Innovation Awards Winner! #BIGAwards #innovation #winner #Technology

Thrilled to be recognized for our innovations in knowledge management and automation by the @BigAwards!

#BigAwards #innovation

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