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  • Shelf


Shelf is an award winning contact center and help desk knowledge management platform. Shelf offers advanced AI automation and the best search in the industry helping agents quickly find, manage and solve customer issues on the first call. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert and data scientist for best in class search and organization. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI automation for maintenance and powerful analytics.

Accessing knowledge has been a source of inefficiency for support teams for decades. And WFH added even more friction to this process.

Check out our webinar with @Genesys, which uncovers how contact centers are modernizing with AI that automates answers.

Agent Assist is an AI-based tool that helps turn company knowledge into answers and enables agents to employ the full breadth of your company’s content and documentation.

Explore more in our blog!

Is accessing knowledge in your organization still a struggle? More than 50% of businesses report the same!

That’s why Shelf partnered with @Genesys for an webinar on how companies are modernizing their contact center with AI-driven knowledge.

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