• Shelf


Shelf is an award winning contact center and help desk knowledge management platform. Shelf offers advanced AI automation and the best search in the industry helping agents quickly find, manage and solve customer issues on the first call. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert and data scientist for best in class search and organization. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI automation for maintenance and powerful analytics.

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According to a study by IBM, the global average cost of a single data breach amounts to $3.86 million. How confident are you that your #Information is well-protected? Continue reading to learn about key security considerations for your #KnowledgeBase - https://t.co/z30n0uRRwV

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