• Shelf


Shelf is an award winning contact center and help desk knowledge management platform. Shelf offers advanced AI automation and the best search in the industry helping agents quickly find, manage and solve customer issues on the first call. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert and data scientist for best in class search and organization. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI automation for maintenance and powerful analytics.

Discover 5 new ways you can leverage AI and Agent Assist to improve CX at our next webinar!

Engineering a seamless omnichannel customer experience is a hard enough task. But how do you ensure your agents also get a great experience?

Check out 4 Practical Strategies to Build Outstanding Omnichannel Customer Experiences in Your Contact Center from @sharpentech !


What is omnichannel nirvana and how can you achieve it in your contact center? Learn 4 strategies for successful omnichannel. [Read On] #AgentFirst #custserv #cctr #cx http://ow.ly/S0Fi50AqtRh

Adding more content doesn’t mean adding more value - learn how content format has a direct effect on how easily your agent and customer will get a grip of the answers.

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