• Shelf


Shelf is an award winning contact center and help desk knowledge management platform. Shelf offers advanced AI automation and the best search in the industry helping agents quickly find, manage and solve customer issues on the first call. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert and data scientist for best in class search and organization. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI automation for maintenance and powerful analytics.

New features on your Shelf: A way to collect content feedback via means of ratings, a brand-new Shelf status page, and further improved content navigation. Read more at:

In July we added on-page navigation to our pinpoint accurate search, enabled field-level content rollback, enhanced our Analytics and added further customization options.

What's new at Shelf?
A brand-new and one-of-a-kind #search experience, reminders that help keep your #Content up to date and additional system usage insights.
#knowledgebase #km

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