• Shelf

Shelf

Shelf is an award winning contact center and help desk knowledge management platform. Shelf offers advanced AI automation and the best search in the industry helping agents quickly find, manage and solve customer issues on the first call. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert and data scientist for best in class search and organization. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI automation for maintenance and powerful analytics.

Hey, thanks for following, @RobobaiAus, @ai_magician, @Julez_Norton and @djannot. Have a great day!

Well, that was fun! Thanks to @CCW_Digital for hosting a session on #ArtificialIntelligence in the #callcenter and asking our own @sedarius7 to weigh in on this important topic! #CCWDigital 😀

#CallCenters can look at their #knowledgemanagement systems as a way to implement #ArtificialIntelligence smartly ... and immediately. @sedarius7 @CCW_Digital #CCWDigital #ArtificialIntelligence

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