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  • Saddletree Research

Saddletree Research

Founded in 1999, Saddletree Research provides custom and syndicated industry research covering emerging and high-growth contact center technology solutions and markets including Web 2.0 framework and applications (social networks), analytics, workforce optimization (WFO), and Internet Protocol (IP) telephony. Papers and publications feature an emphasis on demand-based end-user data.


Pandemic has changed leaders attitudes toward emerging #ContactCenter technologies, such as #AI-enabled solutions, reports #cctr analyst @paulstockford - previous hesitant approach is poised to become a confident near-term march toward deployment

New post in the Long & Winding Road series: @paulstockford & @JohnnyZT drop some '80s music knowledge while discussing the long-term effects of #COVID19-related #ContactCenter #WorkatHome initiatives #cctr #WAH #WorkFromHome #WFH #RemoteWork

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