• Saddletree Research

Saddletree Research

Founded in 1999, Saddletree Research provides custom and syndicated industry research covering emerging and high-growth contact center technology solutions and markets including Web 2.0 framework and applications (social networks), analytics, workforce optimization (WFO), and Internet Protocol (IP) telephony. Papers and publications feature an emphasis on demand-based end-user data.

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Sage advice from @Calabrio CEO @tomgoodmanson relative to return to work and the new normals in the #contactcenter and elsewhere post-pandemic. https://bit.ly/2VTTxuN New rules, new priorities. #CustomerExperience #EmployeeExperience #SafetyFirst

In our May issue, you will find a full-complement of crisis management resources from some of the industry’s top experts, addressing customer empathy, preparedness plans, moving forward, the “new” contact center, supporting your team in a crisis, and more. https://bit.ly/2FSYZGj

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