• Saddletree Research

Saddletree Research

Founded in 1999, Saddletree Research provides custom and syndicated industry research covering emerging and high-growth contact center technology solutions and markets including Web 2.0 framework and applications (social networks), analytics, workforce optimization (WFO), and Internet Protocol (IP) telephony. Papers and publications feature an emphasis on demand-based end-user data.


Seven months since the #CDC's guidelines regarding workplace safety. This @Verint guest blog looks at the response of the #contactcenter industry and the pivot to the #cloud. https://bit.ly/3k5zzHd Lots of good data, of course! #EmployeeEngagement #CustomerExperience #cctr

The Naked Truth! The untold story! Ever wondered what the National Association of #CallCenters is all about? Wonder no more. The NACC backstory in this month's @CCPipeline. Find it at https://bit.ly/2GGMXTr #CustomerExperience #cctr

Just a little more than a week away! Looking forward to participating in @Calabrio Customer Connect this year. Lots of good sessions, and I get to participate in two of them. Please join me - everyone's invited, and the price is right. Free! Register at https://bit.ly/3nYLYyU

Load More...