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  • Saddletree Research

Saddletree Research

Founded in 1999, Saddletree Research provides custom and syndicated industry research covering emerging and high-growth contact center technology solutions and markets including Web 2.0 framework and applications (social networks), analytics, workforce optimization (WFO), and Internet Protocol (IP) telephony. Papers and publications feature an emphasis on demand-based end-user data.


Moving forward in 2021 - Insights fr @CCPipeline Advisory Board member @paulstockford: There are 3 central themes as we enter 2021: (1) #ContingencyPlanning, (2) #EmployeeWellness / #EmployeeEngagement in #cctr #WFH environment, (3) #automation. Read more:

I've got a long history of following hiring technologies in the #contactcenter and have included plenty of data to support the assumptions in this analysis. This technology is about to experience a market renaissance!


In this downloadable research note, @paulstockford shares insights on Verint Intelligent Interviewing: @WFM

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