• Saddletree Research

Saddletree Research

Founded in 1999, Saddletree Research provides custom and syndicated industry research covering emerging and high-growth contact center technology solutions and markets including Web 2.0 framework and applications (social networks), analytics, workforce optimization (WFO), and Internet Protocol (IP) telephony. Papers and publications feature an emphasis on demand-based end-user data.


Despite disruptive change, yesterday's #ContactCenter #technology foundations are relevant today & will continue to be tomorrow. Read the latest by #cctr analyst & music aficionado @paulstockford w/ insights fr @JohnnyZT #cloud #CTI #self-service #AI http://ow.ly/EZ7o30qbt1L

Is there any truth to the rumor that #automation will be the fastest growing #contactcenter #market segment through 2024? Get the facts in this @blue_prism webinar on Thursday, 7/30. https://bit.ly/2ZY5L7O. I'll be there, data in hand (you know I don't make this stuff up!).

Load More...