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  • Saddletree Research

Saddletree Research

Founded in 1999, Saddletree Research provides custom and syndicated industry research covering emerging and high-growth contact center technology solutions and markets including Web 2.0 framework and applications (social networks), analytics, workforce optimization (WFO), and Internet Protocol (IP) telephony. Papers and publications feature an emphasis on demand-based end-user data.


How did @Verint pioneering #WorkforceOptimisation shape the #ContactCentre business? And could intelligent virtual assistants be the next game changer? Industry veteran @paulstockford Chief Analyst at Saddletree Research, shares his thoughts:

@paulstockford, President of Saddletree Research, and @NICECXone Sr Product Marketing Managers @TamsinDollin and Abby Monaco present The Holy Grail of #CustomerCare: How to Improve Interpersonal Agent Skills. 

Watch now >>
#CXone #webinarreplay #CX

New guest blog! @paulstockford looks back on his long #ContactCenter industry career as he approaches retirement—@Verint is grateful for you, Paul! #Automation #IVAs #WFO #WFH #SelfService #CX #WFM #EmployeeEngagement #GigAgents #CustomerLoyalty

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