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  • Reflective Keynotes

Reflective Keynotes

Reflective Keynotes Inc. specializes in helping inbound contact centers improve their sales results. Our workshops, webinars and keynote speeches provide key insights to help your Agents close more sales and help your Managers coach more effectively towards sales results.


A snowstorm in San Diego? Earthquake in Arizona? Veteran #ContactCenter analyst @paulstockford looks at impact of #COVID-19 pandemic on #cctr #ContingencyPlanning & why it is time to start planning for the next unexpected, unlikely catastrophic event

The #CXQOTD for Apr 21:

When is it time to fire a customer?

@GregOrtbach @RoyAtkinson @rkirubi @RussLoL @Hyken @stephenmann @kayejchapman @TeresaAllen @DebiMongan @GamifyLuke @MarshaCollier @marilynsuttle @colinsataylor @mattbikewith @katiedottslane @dpuzzo #cx #cctr

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