• Reflective Keynotes

Reflective Keynotes

Reflective Keynotes Inc. specializes in helping inbound contact centers improve their sales results. Our workshops, webinars and keynote speeches provide key insights to help your Agents close more sales and help your Managers coach more effectively towards sales results.


Coming up! #ICMIchat discusses #hiring and #recruitment in the age of remote work. Share your tips with us at 1 ET/10 PT!

Get ready: https://bit.ly/2Tv1hlo

#CX #CCTR #CustomerService #Hiring

Honored to have 6 of my articles listed on @CCPipeline's #COVID19 resource page. Their page contains advice - from a number of experts - on how to cope with this new normal in #cctr operations:

Great advice from @SteveDiGioia on, "How Businesses Can Put Their Customers at Ease During Covid-19" http://stevedigioia.com/blog/how-businesses-can-put-their-customers-at-ease-during-covid-19/ #CX #Custserv #COVID19

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