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  • ProcedureFlow

ProcedureFlow

ProcedureFlow is a step-by-step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.

Contact centers that use ProcedureFlow see impactful results.

  • Decrease training time by 75%
  • Reduce escalations by 50%
  • Cut AHT of tenured agents by 12%
  • Improve first call resolution by 6%
  • Decrease operating costs by 11%

💼We're hiring! As Vice President of Marketing at ProcedureFlow, you will be responsible for setting up, implementing, and managing the company's overall marketing strategy.
We want to hear from you! Apply today:
https://bit.ly/3zbnO96

💼We're hiring! As Vice President of Marketing at ProcedureFlow, you will be responsible for setting up, implementing, and managing the company's overall marketing strategy. We want to hear from you. Apply today:
https://bit.ly/3iwYlR0

💻 Now hiring: Senior Full Stack Developer.
Full stack .NET developers will work on projects that span technologies, systems, and processes to design, test, and ship great code.
https://bit.ly/36wuhiQ

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