Contact Center Pipeline Directory
Recently Added Organizations

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  • ProcedureFlow


ProcedureFlow is a step-by-step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.

Contact centers that use ProcedureFlow see impactful results.

  • Decrease training time by 75%
  • Reduce escalations by 50%
  • Cut AHT of tenured agents by 12%
  • Improve first call resolution by 6%
  • Decrease operating costs by 11%

Turnkey Solutions is a nationally recognized consulting firm in Atlanta, Georgia. The organization’s vision is to change the face of government around the globe.
Join us today as we host panelist Dona Franklin to talk about all things citizen experience.

On Wednesday, October 20th, Jeff Friedman, Leader of Citizen Services at AWS joins our webinar to discuss how he works with public utilities to help them expand their reach and deliver their best service.

📅 Add it to your calendar here:

The Los Angeles Department of Water and Power services over 4 million residents, businesses, and visitors. On October 20th, we sit down with Joe Villareal, Assistant Director to discuss how they maintain exceptional #customerservice and employee confidence

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