Contact Center Pipeline Directory
Recently Added Organizations

© Contact Center Pipeline, Inc. a division of Pipeline Publishing Group, Inc. All Rights Reserved.

The material on this site may not be reproduced, distributed, transmitted, or otherwise used, except with prior written permission of Pipeline Publishing Group, Inc. Reproduction and/or distribution of site content, in whole or in part is expressly prohibited. By accessing this website, you agree to our terms of use as provided at:

  • ProcedureFlow


ProcedureFlow is a step-by-step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.

Contact centers that use ProcedureFlow see impactful results.

  • Decrease training time by 75%
  • Reduce escalations by 50%
  • Cut AHT of tenured agents by 12%
  • Improve first call resolution by 6%
  • Decrease operating costs by 11%

We see those binders stuffed full of processes & procedures 👀.

Psst: there's a better way to organize your knowledge for 2023.

#knowledgemanagement #contactcenter #callcenter

Every organization needs to keep up in today's fast paced world 🌎!

Our partners help clients eliminate critical #knowledge barriers and improve customer experience efforts by transforming the way #information is created, documented, updated, and shared.

According to a study conducted by @GallupNews, 85% of employees are not engaged in the #workplace. To help foster trust with front-line employees and managers, with ProcedureFlow we have⬇️...

(🧵thread )

Load More