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  • ProcedureFlow

ProcedureFlow

ProcedureFlow is a step-by-step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.

Contact centers that use ProcedureFlow see impactful results.

  • Decrease training time by 75%
  • Reduce escalations by 50%
  • Cut AHT of tenured agents by 12%
  • Improve first call resolution by 6%
  • Decrease operating costs by 11%

📢 Tomorrow at 1pm ET, join us, Sangeeta Bhatnagar, and GTACC for a live Q&A webinar with industry leaders. This interactive session will have you walking away with actionable strategies that you can start implementing in your contact center. Register now! https://bit.ly/2QHVpXs

❓ Q: What is a blended work model?
✍ A: The future of our workforce.
Dive into our latest blog post to learn all about balancing remote and on-location agents; the benefits, the challenges, and the tips to manage it all.
https://bit.ly/3n3Lck0

🎉 We love watching our team grow! 🎉
We are looking for a highly motivated, energetic, determined Channel Sales Executive to join the ProcedureFlow team.
Learn more: https://bit.ly/3daYOqq

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