Contact Center Pipeline Directory
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  • ProcedureFlow


ProcedureFlow is a step-by-step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.

Contact centers that use ProcedureFlow see impactful results.

  • Decrease training time by 75%
  • Reduce escalations by 50%
  • Cut AHT of tenured agents by 12%
  • Improve first call resolution by 6%
  • Decrease operating costs by 11%

We are excited to announce our first webinar of the year! Let's Talk Training: How Contact Centers can Train and Onboard Remotely, will be held on Thursday, February 4th at 12:30pm AST.
đź“ťLearn more and register today at:

We'd like to welcome James Hickey to the ProcedureFlow team! James is a software engineer with experience in the financial, insurance, and HR industries. Outside of work, James loves to spend time with his wife and 8 children, and play guitar. Welcome James!

We'd like to welcome Ryan LeBlanc to the Business Development team. Ryan has years of experience in software as a service sales and business dev. Originally from Burlington, Ontario, Ryan spent 4 years living in Luxembourg and now resides in Halifax.
Welcome to the team, Ryan!

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