Contact Center Pipeline Directory
Recently Added Organizations

© Contact Center Pipeline, Inc. a division of Pipeline Publishing Group, Inc. All Rights Reserved.

The material on this site may not be reproduced, distributed, transmitted, or otherwise used, except with prior written permission of Pipeline Publishing Group, Inc. Reproduction and/or distribution of site content, in whole or in part is expressly prohibited. By accessing this website, you agree to our terms of use as provided at: https://www.contactcenterpipeline.com/privacy-and-terms-and-conditions

  • ProcedureFlow

ProcedureFlow

ProcedureFlow is a step-by-step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.

Contact centers that use ProcedureFlow see impactful results.

  • Decrease training time by 75%
  • Reduce escalations by 50%
  • Cut AHT of tenured agents by 12%
  • Improve first call resolution by 6%
  • Decrease operating costs by 11%

Today and everyday, we acknowledge and reflect on the intergenerational trauma caused by residential schools and honour the healing journey of survivors and their families.

#NDTR #OrangeShirtDay #EveryChildMatters #NDTR2022

Every organization has a Subject Matter Expert. But not every organization is leveraging their SME for organizational success. 📈 That's where they're going wrong 😅

#sme #km #kb #contactcenter #organizationalsuccess #companyknowledge

https://bit.ly/3DHegIo

We're #hiring!

If you're looking to work for an energetic, passionate, hard-working, and (most importantly😉) fun company, then we have #jobs for you.

The ProcedureFlow team is hiring for multiple positions, including #sales and #engineering.
https://bit.ly/3TvTrp2

Load More