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  • NorthEast Contact Center Forum

NorthEast Contact Center Forum

The NorthEast Contact Center Forum is a non-profit organization dedicated to the professional needs of the Contact Center industry. We are governed by a volunteer Board of Directors who are experienced professionals from a variety of backgrounds. We offer four quarterly events throughout the year. We pride ourselves in being the largest community of Contact Center leaders in the NorthEast delivering exceptional learning and networking opportunities for the region. The audience is very diverse and includes banking, healthcare, financial services, insurance, retail, utilities and more.

Live events are back!
Join us December 8th for our Winter Forum
Register today! https://bit.ly/NECCFWinter2021

Check out this great resource on Hiring Tips for Challenging Environments. Stacey Swim of Maine Health presented this content at one of our previous forums.

Be on the lookout for an announcement regarding our next in-person forum!

https://www.neccf.org/wp-content/uploads/2019/12/NECCF-Dec-2019Stacey-Swim.pdf

Don't forget about Workforce Management Basics as we find our footing in our new normal!

Check out this presentation by Richard Spearrin from The Call Center Consulting Group to review some of the basics, complete with examples & alternative options!

https://neccf.org/wp-content/uploads/2020/01/Workforce-Management-For-Small-Call-Centers-2019-Dick-Spearrin.ppt.pdf

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