• NorthEast Contact Center Forum

NorthEast Contact Center Forum

The NorthEast Contact Center Forum is a non-profit organization dedicated to the professional needs of the Contact Center industry. We are governed by a volunteer Board of Directors who are experienced professionals from a variety of backgrounds. We offer four quarterly events throughout the year. We pride ourselves in being the largest community of Contact Center leaders in the NorthEast delivering exceptional learning and networking opportunities for the region. The audience is very diverse and includes banking, healthcare, financial services, insurance, retail, utilities and more.

RESOURCE ALERT!🚨🚨🚨
Did you miss our Winter Forum? Check out Chris Miller from Five9’s fantastic presentation:
Optimizing Your Contact Center for 2020 and Beyond
https://www.neccf.org/wp-content/uploads/2019/12/Five9_NECCF_CC_Vision_Final.pdf

@Five9
#NECCF #contactcenter

USING TECHNOLOGY TO REMOVE ROADBLOCKS FOR CUSTOMERS📱💻
Talkdesk Customer Story:
https://prd-cdn-talkdesk.talkdesk.com/talkdesk_com/2019/04/17014238/customer-story-parkwhiz.pdf
Read their customer story to learn how they leveraged live and historical reporting to measure quality of service and identify business opportunities

#NECCF #contactcenter

2020 NECCF Event Sponsorships are now available!

Sponsor a single event or get combo pricing for a Quarterly Forum event and the annual Conference & Expo!

Want more info?
Check out https://www.neccf.org/be-a-sponsor/

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