Contact Center Pipeline Directory

NICE inContact

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

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NICE inContact @inContact·

15h

Cloud Computing is Evolving - Are Your Contact Centers? https://t.co/tlkCer4RTz #agility #IT #finance

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NICE inContact @inContact·

17h

In a recent article for @CMSWire, NICE inContact’s Chris Bauserman discuss #AI in the #contactcenter, and how it should be leveraged to improve #CX through VoC programs. More here: https://t.co/GeoHu6FKNc

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NICE inContact @inContact·

18h

Young Energy Improves Average Handle Time (#AHT) and Motivates Contact Center Agents https://t.co/Kump3Z7PXC #QM #WFM #cctr #cx

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