• NICE inContact

NICE inContact

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

Happy customers stick around. But once a customer makes a negative association with a brand, and is allowed to feel unresolved negative emotions they are likely to head to the competition. Learn 6 core emotions in customer experience & how to spot them.

Start leveraging #AI technologies in your contact center now! Access our webinar, Effortless AI for Contact Centers: Guidelines and Framework for IT, your one-stop AI resource. https://t.co/R5M8UPZA8r

Are you being realistic about whether your customer service really satisfies your customers? Are you delivering seamless #omnichannel customer experiences and creating promoters rather than detractors? https://t.co/mlfDXC0dDL #cloud #ccaas #NPS #CSAT

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