• NICE inContact

NICE inContact

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

Expert advice for evaluating the effectiveness of your #KPIs. Read DMG Consulting's Top KPIs for Managing Customer Service, Sales, and Collections Contact Centers.

2019 #CX study compares #customersatisfaction, attitudes, and adoption toward CX technology vs. the perceptions among #contactcenter leaders. Is your business aligned with the pulse of your customers? Find out more: https://t.co/sE0AODwgId @inContact #customerexperience #CCaaS

#Contact center agents are the first line of defense in any effective #CX strategy. @chrismikeb offers 3 ways to better support your agents in the this issue of @CCPipeline: https://t.co/hs7qtx2NsW

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