The National Association of Call Centers’ goal is to advance the call center industry by offering high-value-added information, research and products to its members for effective decision making.
Pandemic has changed leaders attitudes toward emerging #ContactCenter technologies, such as #AI-enabled solutions, reports #cctr analyst @paulstockford - previous hesitant approach is poised to become a confident near-term march toward deployment http://ow.ly/isUP30rcAR4
New post in the Long & Winding Road series: @paulstockford & @JohnnyZT drop some '80s music knowledge while discussing the long-term effects of #COVID19-related #ContactCenter #WorkatHome initiatives #cctr #WAH #WorkFromHome #WFH #RemoteWork http://ow.ly/QqFA30ra9zC
A great read from @paulstockford and @CCPipeline! https://twitter.com/paulstockford/status/1331656166988922880
"Born on a mountaintop in Tenness..." I'm sorry, I can't go on. But I have to admit a good #contactcenter #analytics chat brings a tear to my eye. @NICELtd @NICE_CX @Nexidia @AbbyMonaco knows what I mean. You will too if you read this @CCPipeline column: https://bit.ly/3fz4D0e
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