Always-on #CustomerService is becoming a reality, says #ContactCenter analyst @paulstockford - read his latest article for interesting insights & statistics about rising expectations for convenience & a digital+human #CX https://t.co/mfomBaEU4U #omnichannel #custserv #cctr

An impressive lineup of authors in Sept issue of @CCPipeline! Insightful articles fr #cctr #CX experts Lori Bocklund, Matt McConnell, Steven Ashley, Scott Merritt, @mikeaoki @ScottBakken @KMP603 @janet_leblanc @PaulStockford @chrismikeb @sxp01 @JasmineKees https://t.co/YfYIdENuby

Is working eight days a week in the #contactcenter becoming the new normal? @paulstockford explores how the 24/7 customer service model is now a necessity based on insights from @Verint's global research: https://t.co/8jnzcd0Pst