• National Association of Call Centers

National Association of Call Centers

The National Association of Call Centers’ goal is to advance the call center industry by offering high-value-added information, research and products to its members for effective decision making.

Sage advice from @Calabrio CEO @tomgoodmanson relative to return to work and the new normals in the #contactcenter and elsewhere post-pandemic. https://bit.ly/2VTTxuN New rules, new priorities. #CustomerExperience #EmployeeExperience #SafetyFirst

In our May issue, you will find a full-complement of crisis management resources from some of the industry’s top experts, addressing customer empathy, preparedness plans, moving forward, the “new” contact center, supporting your team in a crisis, and more. https://bit.ly/2FSYZGj

Load More...