• National Association of Call Centers

National Association of Call Centers

The National Association of Call Centers’ goal is to advance the call center industry by offering high-value-added information, research and products to its members for effective decision making.

It's taking a bit of getting used to, but this video from @CiscoCollab will help a lot. It's @Webex Contact Center now! https://t.co/lTwYmVYYhh And it's still #cognitive #collaboration. https://t.co/RO8u8VlI8M #cctr #CustomerExperience #EmployeeEngagement

Yes! #Analytics must be at the heart of every #customer #connection. I believe, and so does the 26% of the market currently using analytics and the 11% that will join them this year. Saddletree Research data. Another fun, informative video from @NICE_CX https://t.co/JsBUWsRSAG

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