Contact Center Pipeline Directory
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  • National Association of Call Centers

National Association of Call Centers

The National Association of Call Centers’ goal is to advance the call center industry by offering high-value-added information, research and products to its members for effective decision making.

How did @Verint pioneering #WorkforceOptimisation shape the #ContactCentre business? And could intelligent virtual assistants be the next game changer? Industry veteran @paulstockford Chief Analyst at Saddletree Research, shares his thoughts: http://ow.ly/3fBM50IxQNK

@paulstockford, President of Saddletree Research, and @NICECXone Sr Product Marketing Managers @TamsinDollin and Abby Monaco present The Holy Grail of #CustomerCare: How to Improve Interpersonal Agent Skills. 

Watch now >> https://okt.to/vzDmyB
#CXone #webinarreplay #CX

New guest blog! @paulstockford looks back on his long #ContactCenter industry career as he approaches retirement—@Verint is grateful for you, Paul! #Automation #IVAs #WFO #WFH #SelfService #CX #WFM #EmployeeEngagement #GigAgents #CustomerLoyalty https://infl.tv/kBQz

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