• National Association of Call Centers

National Association of Call Centers

The National Association of Call Centers’ goal is to advance the call center industry by offering high-value-added information, research and products to its members for effective decision making.

"Be prepared for shifting customer expectations." @verint @LIVinEden If this is of interest to you, details driving this shift discussed on my session Wednesday 10:30 a.m. at #ConnectAtEngage. See you there! #CustomerExperience #Millennials #GenZ #cctr

"Technology is needed in the workplace, but humans remain critical for customer loyalty" - #ConnectAtEngage. In fact, research shows GenZ'ers are more like #Boomers in their propensity to pick up the phone for #CustomerService. @Verint #CustomerExperience

Load More...