• National Association of Call Centers

National Association of Call Centers

The National Association of Call Centers’ goal is to advance the call center industry by offering high-value-added information, research and products to its members for effective decision making.

O.K., yeah, more shameless self-promotion, but I think it's fun to consider what's going to happen to the #cctr #CustomerService service industry when the App Store #generation is in charge. My thoughts in this @CCPipeline column. https://t.co/EhxM3Kfiep

Familiar with Predictive Behavioral Routing in the #cctr? If not, you should be. #Analysis by Saddletree Research for the National Association of Call Centers can be found at https://t.co/TfYiWxx20d courtesy of @NICE_CX @NICELtd. Ultimate #CustomerExperience!

The #Millennials are coming! The #Millennials are coming! And it's gonna change #CustomerService as we know it today. Discussed in this @Verint guest blog. https://t.co/8VpoQvTnBA Get ready for the #CustomerExperience #Revolution in the #cctr.

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