The National Association of Call Centers’ goal is to advance the call center industry by offering high-value-added information, research and products to its members for effective decision making.
Always-on #CustomerService is becoming a reality, says #ContactCenter analyst @paulstockford - read his article for interesting insights & statistics about rising expectations for convenience & a digital+human #CX #omnichannel #custserv #cctr http://ow.ly/aMkq30pz93j
How can #ContactCenters keep #remote workers #engaged? #gamification adoption is gaining momentum - deployments more than doubled in last 2 yrs, says #cctr industry analyst @paulstockford in his column 'Games People Play' | #EmployeeEngagement #absenteeism http://ow.ly/wbmR30rIqOY
RT @susanhash: How can #ContactCenters keep #remote workers #engaged? #gamification adoption is gaining momentum - deployments more than doubled in last 2 yrs, says #cctr industry analyst @paulstockford in his column 'Games People Play' | #EmployeeEngage… http://ow.ly/wbmR30rIqOY
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