The National Association of Call Centers’ goal is to advance the call center industry by offering high-value-added information, research and products to its members for effective decision making.
The real reason for Memorial Day.
“I wrote your name in the sky,
but the wind blew it away.
I wrote your name in the sand,
but the waves washed it away.
I wrote your name in my heart,
and forever it will stay.
Heroes never die!”- Kathy Leichtenberg Bastean #MilitaryFamily #HonorThem
"Be prepared for shifting customer expectations." @verint @LIVinEden If this is of interest to you, details driving this shift discussed on my session Wednesday 10:30 a.m. at #ConnectAtEngage. See you there! #CustomerExperience #Millennials #GenZ #cctr
"Technology is needed in the workplace, but humans remain critical for customer loyalty" - #ConnectAtEngage. In fact, research shows GenZ'ers are more like #Boomers in their propensity to pick up the phone for #CustomerService. @Verint #CustomerExperience
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