Contact Center Pipeline Directory
Recently Added Organizations

© Contact Center Pipeline, Inc. a division of Pipeline Publishing Group, Inc. All Rights Reserved.

The material on this site may not be reproduced, distributed, transmitted, or otherwise used, except with prior written permission of Pipeline Publishing Group, Inc. Reproduction and/or distribution of site content, in whole or in part is expressly prohibited. By accessing this website, you agree to our terms of use as provided at:

  • National Association of Call Centers

National Association of Call Centers

The National Association of Call Centers’ goal is to advance the call center industry by offering high-value-added information, research and products to its members for effective decision making.

How did @Verint pioneering #WorkforceOptimisation shape the #ContactCentre business? And could intelligent virtual assistants be the next game changer? Industry veteran @paulstockford Chief Analyst at Saddletree Research, shares his thoughts:

@paulstockford, President of Saddletree Research, and @NICECXone Sr Product Marketing Managers @TamsinDollin and Abby Monaco present The Holy Grail of #CustomerCare: How to Improve Interpersonal Agent Skills. 

Watch now >>
#CXone #webinarreplay #CX

New guest blog! @paulstockford looks back on his long #ContactCenter industry career as he approaches retirement—@Verint is grateful for you, Paul! #Automation #IVAs #WFO #WFH #SelfService #CX #WFM #EmployeeEngagement #GigAgents #CustomerLoyalty

Load More