National Association of Call Centers

The National Association of Call Centers’ goal is to advance the call center industry by offering high-value-added information, research and products to its members for effective decision making.

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Paul Stockford @paulstockford·

31 Dec

Happy New Year to my friends at @verint and #thanks for helping make 2019 such a memorable year for me and for Saddletree Research! Onward to 2020!! #cctr http://bit.ly/2JHdoXq

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Paul Stockford @paulstockford·

31 Dec

Thanks to all of you who downloaded and read these blogs, and thanks to @calabrio and @RadialCorp for providing me with such great #analytics content to write about!

Susan Hash@susanhash

Happy New Year! ICYMI: Our Top 5 #ContactCenter posts in December - topics include: #EmployeeAppreciation #Praise #Morale #SocialImpact #Analytics #cctr #technology #custserv #SuperAgents #upskilling http://ow.ly/Q79C30q5Srk

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Susan Hash @susanhash·

18 Dec

Analytics is finding its way into more #CX equations, says #ContactCenter analyst @paulstockford - read his writeup of @Calabrio’s recent #analytics competition & @RadialCorp’s winning project to reduce #CustomerEffort http://ow.ly/Rm0M30q31AN #cctr

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National Association of Call Centers

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