The National Association of Call Centers’ goal is to advance the call center industry by offering high-value-added information, research and products to its members for effective decision making.
Proud to be in such esteemed company!
November @CCPipeline is live! Much appreciation to #cctr #CX authors for sharing valuable insights: Lori Bocklund @KMP603 @paulstockford @dersh @kellykoelliker @sxp01 Christina Luttrell, Crystal Collier, Matt Tomlinson & Matt McConnell http://ow.ly/Vvfm30pPAoE #ContactCenter
Always-on #CustomerService is becoming a reality, says #ContactCenter analyst @paulstockford - read his article for interesting insights & statistics about rising expectations for convenience & a digital+human #CX http://ow.ly/aMkq30pz93j #omnichannel #custserv #cctr
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