The National Association of Call Centers’ goal is to advance the call center industry by offering high-value-added information, research and products to its members for effective decision making.
Guess who just got their #Workforce #Optimization listed in the #AWS #marketplace? @OTQfiniti is leading the pack. Details in this research note. https://t.co/VGdmkeuwBW #cctr #CustomerExperience #EmployeeExperience
When it comes to #EmployeeEngagement, #communities are becoming the standard in the #cctr industry. More background and very recent data in this @Verint guest blog. https://t.co/yJrcpEIs7d
How did @NICE_CX single-handedly (well, almost) force #cctr #CustomerService call routing into the #21stcentury? Read the lead article in this week's National Association of Call Centers newsletter. Can you say "Predictive Behavioral Routing?" https://t.co/NkmL4wAN9H
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