• Monet Software - Unified Cloud Workforce Optimization for Contact Centers and Help Desks

Monet Software

Monet Software is a global provider of cloud workforce optimization software solutions that enable contact centers and help desks to deliver outstanding customer experience.

With a true cloud environment, Monet Software award-winning platform includes workforce management, call recording, quality management, and performance management and ensures flexibility, intuitive user experience, and reliability, resulting in increased productivity, service levels while reducing center costs.

Why Should You Capture the #voiceofthecustomer ?
Companies today spend a great deal of time trying to meet customer wants and needs by guessing at what those wants and needs are.
https://t.co/2i7l17WtjR #CustomerExperience

4 Reasons You Need Speech Analytics In Your Call Center
No long introductions here because we know you’re busy. Here are the four reasons your #callcenter should be looking into #speechanalytics

Improving Attendance in your #CallCenter- Beyond Motivations
There are two main pillars of our center: Attitude and Effort. Attendance is a HUGE part of the “effort” pillar.
https://t.co/uAHjFxDxYZ #agent #motivation #contactcenter

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