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  • Monet Software - Unified Cloud Workforce Optimization for Contact Centers and Help Desks

Monet Software

Monet Software is a global provider of cloud workforce optimization software solutions that enable contact centers and help desks to deliver outstanding customer experience.

With a true cloud environment, Monet Software award-winning platform includes workforce management, call recording, quality management, and performance management and ensures flexibility, intuitive user experience, and reliability, resulting in increased productivity, service levels while reducing center costs.

#COVID accelerated the need for remote #callcenter agents but will the demand last? Find out if #wfh will become the new normal and what challenges lie ahead.

Shout out to #callcenters who made it through 2020! Read our top takeaways from the year to fuel your #QM, #WFE and #WFM through 2021.

Read why Dick Bucci of Pelorus Associates believes
@Verint is uniquely positioned to address the needs of the #SMB organizations around the globe 🌍.

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