• Janet LeBlanc and Associates

Janet LeBlanc + Associates

Janet LeBlanc + Associates Inc. is a team of dedicated professionals who are passionate about using the voice of the customer to drive business results. Working with senior management in private and public sector organizations, our team integrates operational, customer value and business performance measures to influence strategic planning, employee performance management and process improvement initiatives. With award-winning results in driving transformational change, Janet LeBlanc + Associates Inc. will help you tie customer strategies to bottom-line results – enabling you to reduce costs, boost productivity and drive business growth.

Check out this article by @JudithAquino, Senior Writer, Customer Strategist Journal, who explores the maturity level of #customercentricity (#CX) initiatives planned and implemented by North American leaders: https://t.co/V6fCsnTTjS

Our recent North American survey has revealed a fundamental shift in the number of organizations that have embraced #customerexperience (#CX) management as a core operating model. To read more: https://t.co/mtGlcYPaff

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