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  • Janet LeBlanc and Associates

Janet LeBlanc + Associates

Janet LeBlanc is a business strategist, keynote speaker and author. She is a leading authority in customer-centric leadership with award-winning results in driving transformational change. She coaches senior leaders of Fortune 100 companies and public institutions around the world to connect with customer perspectives and collaborate on how to design and deliver a Branded Customer Experience®.

(Branded Customer Experience® is a registered trademark of Janet LeBlanc & Associates Inc. All rights reserved.)

Do ALL your new employees understand how customers interact with your brand? Limiting #CX training to frontline employees only could put your work culture & brand at risk. @CCPipeline article: Onboarding for the Customer Experience #cxleaders #cxstrategy

October is National Disability Employment Awareness Month and we’re thinking about the many contributions people with disabilities across the globe make in contact centers every day.

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