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  • Janet LeBlanc and Associates

Janet LeBlanc + Associates

Janet LeBlanc is a business strategist, keynote speaker and author. She is a leading authority in customer-centric leadership with award-winning results in driving transformational change. She coaches senior leaders of Fortune 100 companies and public institutions around the world to connect with customer perspectives and collaborate on how to design and deliver a Branded Customer Experience®.

(Branded Customer Experience® is a registered trademark of Janet LeBlanc & Associates Inc. All rights reserved.)

No matter how comprehensive & accurate our modern metrics, they will never completely capture the magic and mystery of an engaged and joyful customer relationship. — @ChipRBell #CX https://www.customerbliss.com/are-you-delivering-comfort-and-joy-to-your-customers/ via @jeannebliss

Excited to join @CCPipeline's Advisory Board, where each of us was asked to share advice about the coming year: https://www.contactcenterpipeline.com/Article/moving-forward-what-will-2021-bring-for-contact-centers #CX #customerexperience #cxleaders #customercentricity

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