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  • InGenius


Integrate your Salesforce, ServiceNow, or Microsoft Dynamics 365 CRM with industry-leading contact center telephony systems from Avaya, Genesys, Mitel, Twilio, and Cisco using InGenius computer telephony integration (CTI).


InGenius is trusted by leading organizations like Expedia, Renault, BOS Investments, and Grand Canyon University to deliver better agent and customer experiences. Using InGenius CTI, you can help build better relationships with your callers, prioritize voice as the empathy channel for more involved customer inquiries, and monitor the metrics that matter to your organization with advanced CRM reporting.


See how we’ve helped organizations increase case handling capacity by 50% and Net Promoter Score by 23%. Book a 1:1 demo of InGenius today to get started!

Level up your #CTI productivity with InGenius Connect, now easier to deploy, scalable without servers, and offers better security than ever before. Find out more about the new features in our blog.

#callcenter #contactcenter

We are LIVE on Salesforce AppExchange for Service Cloud Voice! Come check us out and talk to us about how you can BYOT with InGenius.

#Telecom #Salesforce #Telecommunications

Do you want to increase consumer loyalty? What about customer satisfaction and retention? If you said "YES" to all three, then download our free eBook. Inside you'll find 10 essential strategies to help improve your #ContactCenter productivity.

#CallCenter #Productivity #CTI

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