• InGenius

InGenius

InGenius is a computer telephony integration (CTI) innovator that integrates existing phone systems into leading CRMs. With features such as screen pop, click-to-dial and automated call logging, InGenius Connector Enterprise enables contact centers to quickly and efficiently serve customers, and see a 360-degree view of call interactions for intelligent analysis.

How to Cultivate a Killer Customer Service Team
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In #custserv, trying to do it all brilliantly will lead almost inevitably to mediocrity. Excellence requires sacrifice: https://t.co/nAxVToDtra via @HBSWK

One of the most effective ways to simplify the #customerexperience is to ensure that #contactcenter agents are equipped with the tools and information they need to carry out fast, excellent service: https://t.co/HyMvCX6bom

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