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  • InGenius

InGenius

Integrate your Salesforce, ServiceNow, or Microsoft Dynamics 365 CRM with industry-leading contact center telephony systems from Avaya, Genesys, Mitel, Twilio, and Cisco using InGenius computer telephony integration (CTI).

 

InGenius is trusted by leading organizations like Expedia, Renault, BOS Investments, and Grand Canyon University to deliver better agent and customer experiences. Using InGenius CTI, you can help build better relationships with your callers, prioritize voice as the empathy channel for more involved customer inquiries, and monitor the metrics that matter to your organization with advanced CRM reporting.

 

See how we’ve helped organizations increase case handling capacity by 50% and Net Promoter Score by 23%. Book a 1:1 demo of InGenius today to get started!

Join us April 5 at 2:00pm EDT for this complimentary, live webinar to learn more about our brand-new AI Knowledge Assistant powered by ChatGPT! 🤩🙌

Register today 👉http://ow.ly/Rimz50NphyQ

#AIKnowledge #knowledgemanagement #chatgpt #AIKnowledgeAssistant

This week's #Acronymoftheweek is Grade of Service (GoS) 📞 Explore more of our #contactcenter acronyms in our blog 👇https://uplandsoftware.com/ingenius/resources/blog/contact-center-acronyms/

#knowledgewednesdays

Have you listened to our latest 'Connected Knowledge' podcast with Denis Francoeur? 🎙️

Click the link 👉http://ow.ly/abnR50N7lqL to learn more about enhancing #customerservice in a personalized #contactcenter🤩

#customerexperience #connectedknowledge #podcast

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