• InGenius

InGenius

InGenius is a computer telephony integration (CTI) innovator that integrates existing phone systems into leading CRMs. With features such as screen pop, click-to-dial and automated call logging, InGenius Connector Enterprise enables contact centers to quickly and efficiently serve customers, and see a 360-degree view of call interactions for intelligent analysis.

Why Leaders - Not Bosses - Are More Valuable In Call Center Companies by Fred Chua of @magellanbpo via @customerthink #cctr #employeeexperience https://t.co/xJSPjUHLjt

Both are important, but they're not the same. @BusinessNewsCT outlines the difference between #custserv and #cx: https://t.co/YlD2vePfe6

3 key factors from @ibronsveld that determine how adaptable your #cx strategy is: https://t.co/CwNQxdzl9A #custserv

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