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  • InGenius

InGenius

Integrate your Salesforce, ServiceNow, or Microsoft Dynamics 365 CRM with industry-leading contact center telephony systems from Avaya, Genesys, Mitel, Twilio, and Cisco using InGenius computer telephony integration (CTI).

 

InGenius is trusted by leading organizations like Expedia, Renault, BOS Investments, and Grand Canyon University to deliver better agent and customer experiences. Using InGenius CTI, you can help build better relationships with your callers, prioritize voice as the empathy channel for more involved customer inquiries, and monitor the metrics that matter to your organization with advanced CRM reporting.

 

See how we’ve helped organizations increase case handling capacity by 50% and Net Promoter Score by 23%. Book a 1:1 demo of InGenius today to get started!

Every support environment should be supercharged with empowered agents who provide exceptional customer service and who are encouraged to strengthen their customer relationships, every day, on every call. Watch now
http://ow.ly/FUKk50G82jb

#Automation #Telecom #CustomerService

Every support environment should be supercharged with empowered agents who provide exceptional customer service and who are encouraged to strengthen their customer relationships, every day, on every call. Watch now
http://ow.ly/XvLc50G82jc

#Automation #Telecom #CustomerService

Customer expectations and demands on call centers continue to rise, are you meeting the challenge? Join us as Tony Flores and John Hastings discuss how to better control customer expectations with @salesforce Service Cloud Voice. Register your teams: http://ow.ly/SeC650GqXCw

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