Contact Center Pipeline Directory
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  • InGenius


Integrate your Salesforce, ServiceNow, or Microsoft Dynamics 365 CRM with industry-leading contact center telephony systems from Avaya, Genesys, Mitel, Twilio, and Cisco using InGenius computer telephony integration (CTI).


InGenius is trusted by leading organizations like Expedia, Renault, BOS Investments, and Grand Canyon University to deliver better agent and customer experiences. Using InGenius CTI, you can help build better relationships with your callers, prioritize voice as the empathy channel for more involved customer inquiries, and monitor the metrics that matter to your organization with advanced CRM reporting.


See how we’ve helped organizations increase case handling capacity by 50% and Net Promoter Score by 23%. Book a 1:1 demo of InGenius today to get started!

Do you want to increase consumer loyalty? What about customer satisfaction and retention? If you said "YES" to all three, then check out our free eBook.

#CallCenter #Productivity #CTI #ContactCenter

It's not always easy to find the words... but acronyms were created to make life easier, here are the ones we use daily.

#ContactCenter #CallCenter #Telecommunications

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