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  • InGenius

InGenius

Integrate your Salesforce, ServiceNow, or Microsoft Dynamics 365 CRM with industry-leading contact center telephony systems from Avaya, Genesys, Mitel, Twilio, and Cisco using InGenius computer telephony integration (CTI).

 

InGenius is trusted by leading organizations like Expedia, Renault, BOS Investments, and Grand Canyon University to deliver better agent and customer experiences. Using InGenius CTI, you can help build better relationships with your callers, prioritize voice as the empathy channel for more involved customer inquiries, and monitor the metrics that matter to your organization with advanced CRM reporting.

 

See how we’ve helped organizations increase case handling capacity by 50% and Net Promoter Score by 23%. Book a 1:1 demo of InGenius today to get started!

With 82% of customers expected to continue using contact centers at pandemic-level rates, service leaders are focused on equipping agents with the tools to control customer expectations. Learn more https://uplandsoftware.com/ingenius/resources/webinar/your-guide-to-understanding-salesforce-service-cloud-voice-byot/

#Telecommunications #Telecom #CustomerExperience

Learn how to equip your agents with the tools needed to provide a superior customer experience. http://ow.ly/ugoj50HfUJA

#Telecommunications #Telecom #CustomerExperience

With 82% of customers expected to continue using contact centers at pandemic-level rates, service leaders are focused on equipping agents with the tools to control customer expectations. Learn more https://uplandsoftware.com/ingenius/resources/webinar/your-guide-to-understanding-salesforce-service-cloud-voice-byot/

#Telecommunications #Telecom #CustomerExperience

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