• InGenius

InGenius

InGenius is a computer telephony integration (CTI) innovator that integrates existing phone systems into leading CRMs. With features such as screen pop, click-to-dial and automated call logging, InGenius Connector Enterprise enables contact centers to quickly and efficiently serve customers, and see a 360-degree view of call interactions for intelligent analysis.

Consumer expectations of digital #cx are rising, but many companies are struggling to cope. Check out 5 areas to focus on from @eptica: https://t.co/S8rh9Fj9ul

Customer service metrics have evolved. Now the benefit lies in making lifetime value your focus: https://t.co/d7hRyqDWOw via @Forbes #custserv

@timoelliott @mjayliebs Most important thing a company can do for a customer is make whatever the customer is doing convenient. Far more important than delight #CXTweetChat

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