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  • InGenius


Integrate your Salesforce, ServiceNow, or Microsoft Dynamics 365 CRM with industry-leading contact center telephony systems from Avaya, Genesys, Mitel, Twilio, and Cisco using InGenius computer telephony integration (CTI).


InGenius is trusted by leading organizations like Expedia, Renault, BOS Investments, and Grand Canyon University to deliver better agent and customer experiences. Using InGenius CTI, you can help build better relationships with your callers, prioritize voice as the empathy channel for more involved customer inquiries, and monitor the metrics that matter to your organization with advanced CRM reporting.


See how we’ve helped organizations increase case handling capacity by 50% and Net Promoter Score by 23%. Book a 1:1 demo of InGenius today to get started!

Looking for a #computertelephonyintegration solution? 👀

This recent blog highlights all the need-to-know factors when evaluating #cti software, from what features to look for to licensing issues and hidden costs.

Nope. Not InGenius. 😱

The Real Estate Institute of Western Australia (REIWA) chose InGenius #computertelephonyintegration software to deliver a winning member experience. 🙌

Need more convincing? Read our latest case study for more information

Outbound contact centers are dynamic, fast-paced environments where every second counts. ⌛

Our recent blog explores how Upland InGenius seamlessly connects your #phonesystem with your #crm, creating a successful outbound #callcenter.

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