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ICMI

ICMI is the leading global provider of comprehensive resources for customer management professionals—from frontline agents to executives—who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI continues to help organizations through training, events, certification, consulting, and informational resources.

@ndytg A8: Give a short meaningful project for the candidate to work on. Compensate them for the time spent. Both parties will leave the interaction with a pleasant experience. Traditional interviews rarely have such thoughtfulness or practicality. #ICMIChat

A8 | #ICMIchat

1. Easier ways to find the right job
2. Transparency in every step
3. More Glassdoor style information so that people first companies get in front of more candidates https://twitter.com/ndytg/status/1265340634359005184

Andrew Gilliam@ndytg

Q8 | #ICMIchat

If you could change anything about the recruitment, selection, and hiring process right now, what would you do?

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