• ICMI

ICMI

ICMI is the leading global provider of comprehensive resources for customer management professionals—from frontline agents to executives—who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI continues to help organizations through training, events, certification, consulting, and informational resources.

Are distractions slowing productivity in your contact center? 👀

Read this article by @scedmonds for advice: https://t.co/m1qx4JqTUy #cctr #custserv

You're annoying your customers, but you can stop! Listen to this webinar I recorded with @jennysuedempsey @Patrick_SaaS & @EricaMarois Learn 10 ways to stop yanking your customers' chain!  @Talkdesk @CallCenterICMI @BrightTALK https://t.co/oVOmoBqmDV #custserv #CCTR #CX #customer

The final countdown is on! Next week is the deadline to submit #ICMIawards applications!

Want to bring home a trophy in May? Start your entries today: https://t.co/uhxJcMsyOr #cctr #custserv #awards

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