ICMI is the leading global provider of comprehensive resources for customer management professionals—from frontline agents to executives—who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI continues to help organizations through training, events, certification, consulting, and informational resources.

Just 9 days left to nominate a peer or team for the #icmiawards! Don’t miss your chance to show the world how your team delivers excellent customer service! Enter now at http://www.icmi.com/awards.

Poll: Have you submitted a nomination for the #icmiawards at the #CCExpo? Enter now at http://www.icmi.com/awards.

Want to sign up for the ICMI 2020 Contact Center Awards but have questions? Email us at [email protected] now and make sure you hit the Jan. 31st deadline! To enter into the competition, click here: https://icmi.secure-platform.com/a/.

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