• ICMI

ICMI

ICMI is the leading global provider of comprehensive resources for customer management professionals—from frontline agents to executives—who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI continues to help organizations through training, events, certification, consulting, and informational resources.

HOW TO FIND A GOOD MENTOR
1. Decide what kind of mentor you need
2. Make a list of your goals
3. Think about your ask
4. Make the relationship reciprocal
[email protected]
#Leadership #Management #Quote

Leaders: How are Your Daily Behaviors Impacting Your Team? https://t.co/AsIEGcdzwU via @scedmonds #leadership #cctr

ICYMI: Massive congrats to the 2018 ICMI Customer Experience Movers & Shakers! We cannot wait to celebrate with you at #CCDemo 🎉

https://t.co/XxHKiBqNCZ

#CX #cctr

Load More...