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At ICMI, we champion contact centers and their people, and our mission is to make both better every day. No other organization understands the contact center’s focus on improvement like ICMI does. For over 3 decades, We have been proud to help organizations enhance their customer experiences and produce optimal business results through our highly-rated training and custom consulting services.

We asked ICMI’s thought leaders what tech know-how was needed to achieve success in this people-skill-centered industry. Here’s what they had to say: ?_mc=em_icmi_x_icmi_edt_aud_x_x_em1_2029

Your chance to speak in Orlando at ICMI's Contact Center Expo is running out. Submit your proposal by midnight, March 24th! Need help? Download the Speaker Toolkit now.

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