ICMI is the leading global provider of comprehensive resources for customer management professionals—from frontline agents to executives—who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI continues to help organizations through training, events, certification, consulting, and informational resources.

Have you registered for the July #ICMIwebinar? It's tomorrow!

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You'll walk away with free, valuable insight from the brilliant @jgoodman888, winner of the 2019 ICMI Lifetime Achievement Award

#CX #cctr

How to Recruit and Retain Customer-Centric Employees https://t.co/uUZ2N3pi9O via @EvolvingMgmt #custserv #cctr #CX

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