ICMI is the leading global provider of comprehensive resources for customer management professionals—from frontline agents to executives—who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI continues to help organizations through training, events, certification, consulting, and informational resources.

Planning to join us at Contact Center Demo? #cctr site tours are filling up! Register now to save your seat on the bus! https://t.co/UaxK8E8KX1 #CCDemo #custserv

How quickly do some of the most beloved fast food brands respond to customers on Facebook? @mattbikewith shares the results of his informal experiment: https://t.co/HpDlvRrXXb #CX #custserv #socialmedia

5 critical right-brain skills employees need to succeed in the modern era: https://t.co/eDRHUTxcuI #cctr #modernworkplace #skillsdevelopment

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