ICMI is the leading global provider of comprehensive resources for customer management professionals—from frontline agents to executives—who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI continues to help organizations through training, events, certification, consulting, and informational resources.

A Solution to Contact Center Attendance Problems https://t.co/8f5EPQCdIm via @JeremyHyde_ #cctr #custserv

We want to make a difference in our #CCExpo host city of Orlando, FL. Will you help us give back? Learn how you can support our book drive for @hfuw: https://t.co/J0CizVWsbB #bookdrive #literacy

One month from today, we'll be in Orlando for #CCExpo. Who else can't wait?!

As a primer, check out this Disney-themed #ICMIchat recap: https://t.co/idXV7tfyMO #cctr

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