ICMI is the leading global provider of comprehensive resources for customer management professionals—from frontline agents to executives—who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI continues to help organizations through training, events, certification, consulting, and informational resources.

Who is Brad's special guest who will share the stage with him at Contact Center Connections? Watch the video and find out who she is, why she is important, and the insight she'll bring to the conference.
OCTOBER 28 - 30, 2019 | CHICAGO, IL https://t.co/d9Z9IK22BG

Save the day and time!

#ICMIchat happens every Tuesday at 1 PM ET / 10 AM PT.

Tuesday, Sept. 24:

“Contact Center Hiring Best Practices”

#cctr #hiring #staffing

Join us on Tuesday, Sept.24, for a lively Twitter discussion on #ICMIchat:

“Contact Center Hiring Best Practices”

1 PM ET / 10 AM PT
#cctr #hiring #staffing

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