• ICMI

ICMI

ICMI is the leading global provider of comprehensive resources for customer management professionals—from frontline agents to executives—who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI continues to help organizations through training, events, certification, consulting, and informational resources.

Here’s preview of the questions for tomorrow’s #ICMIchat with @BeckyRoemen

Topic: “The Relationship Between Customer Service and Customer Experience”

#cctr #CustomerService #CX

Join us this Wednesday, November 20, 2019 at 2:00 PM ET as we discuss the importance of GDPR, CCPA, and other data privacy regulations in the contact center. Register today: https://ubm.io/2NrjT1L #gdpr #ccpa #email #data #contactcenter #callcenter

Join #ICMIchat tomorrow (Tuesday Nov. 19) with guest host @BeckyRoemen - 1 PM ET

Topic: “The Relationship Between Customer Service and Customer Experience”

#cctr #CustomerService #CX

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