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ICMI

At ICMI, we champion contact centers and their people, and our mission is to make both better every day. No other organization understands the contact center’s focus on improvement like ICMI does. For over 3 decades, We have been proud to help organizations enhance their customer experiences and produce optimal business results through our highly-rated training and custom consulting services.

The holiday surge is coming. Is your #cctr ready? @vickibrackett is here to help with tips:
https://www.icmi.com/resources/2021/mistakes-contact-centers-make-for-seasonal-surge

From @MetricNet - "Unfortunately, fewer than 30 percent of all contact centers track Agent Job Satisfaction." https://www.icmi.com/resources/2021/measuring-agent-satisfaction

Congrats to @WebMDHS, @NotTheBigCo, @NavyFederal, @Callzilla @UPMCHealthPlan, @localmeasure, @CSSCorp, @goclio, @VMSBioMarketing, @Peak_Support, and everyone who won: https://www.icmi.com/resources/2021/2021-icmi-awards-winners

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