ICMI is the leading global provider of comprehensive resources for customer management professionals—from frontline agents to executives—who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI continues to help organizations through training, events, certification, consulting, and informational resources.

Setting Solid Contact Center Goals for 2019

@esmancuso offers goal-setting advice as you're planning for the year ahead https://t.co/A8xwqdt8ew #cctr #custserv

You don't want to miss our next webinar!

Register here to save your place: https://t.co/OBcFrIQXTC #ICMIwebinar #CX #cctr

Back to Future: How to Align New #cctr #Technology with Business Needs https://t.co/wdpYUrGNn2 #custserv

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