ICMI is the leading global provider of comprehensive resources for customer management professionals—from frontline agents to executives—who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI continues to help organizations through training, events, certification, consulting, and informational resources.

At @CallCenterICMI Contact Center Expo? SmartAction is ready for tonight's Expo Hall Bash from 5:15- 7:15 p.m. (EST). Stop by our booth #637, we would love to meet you! #AI #contactcenter #omnichannel


Join us today through Thursday at @CallCenterICMI Expo in Orlando, FL. Learn more: https://t.co/R95iI8EXTH https://t.co/FxaEdxoivi

ICMI’s Contact Center Expo is almost here! We’re bringing insights and info on new Noble solutions you will want to experience, including Noble Gamification, Conversations Analytics, and much more. See you at Booth 606! @CallCenterICMI #CCExpo

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