ICMI is the leading global provider of comprehensive resources for customer management professionals—from frontline agents to executives—who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI continues to help organizations through training, events, certification, consulting, and informational resources.

Answers to your burning #cctr #AI questions (courtesy of #ICMIchat) https://t.co/KrXnI0zf8Z

#CCExpo speaker Amber Krueger shares how her team leveraged their #cctr metrics to improve both quality and efficiency https://t.co/EOUtld2Ylb #CX

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