ICMI is the leading global provider of comprehensive resources for customer management professionals—from frontline agents to executives—who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI continues to help organizations through training, events, certification, consulting, and informational resources.

ICYMI: We've announced the keynote lineup for #ICMIconnections 2019 featuring Human Connection Expert @ColetteCarlson & Marketing, Word of Mouth, and Customer Service Expert @jaybaer, taking place Oct. 28-30 in Chicago, IL. See you there? https://t.co/IjyDmmZKcz #cctr #CX

Attendees Share Their Top Takeaways from Contact Center Expo 2019 https://t.co/nAapNexGtF #ICMIexpo #CCExpo #ICMIchat

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