• Genesys

Genesys

Genesys is a leading provider of contact center and customer service software – with over 20 years of contact center innovation and experience. Our software maximizes the value of customer engagement and differentiates the experience by driving personalization and multichannel customer service – as well as extending customer service across the enterprise.

For many contact center employees, answering an incoming call can be like playing the lottery, you don't know the customer's emotional state. Learn how AI-based emotional analysis can help. https://gsys.cx/2X2Iv6T

[email protected]: 97% of companies surveyed will be deploying #AI by the end of 2020.

Get more insights like this in the global AI agenda research report.

πŸ“‘ https://gsys.cx/2A32Xvu

As we get closer to being #BackOnTrack at the #Genesys300, we want to hear about the moment that connected you to racing, your favorite driver or track.

Share your photos, videos, stories with #MomentsConnected.

Here’s the moment that got @Hinchtown hooked on @IndyCar.πŸ‘‡

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