• Execs In The Know

Execs In The Know

For over 15 years, Execs In The Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals. Execs In The Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities.

We're very excited about the next webcast in our #webinar series, "Building an Intelligent Self-Service Journey Map" (April 3rd, 1:00 PM EST). Presented by @coveo, this webinar will detail a major pain point in many brands today - siloed data and multi-channel touchpoints.

Hot tip for the day: Digitize your Journey Map. You’ve created a customer journey map – good for you! Now, you can track your customer’s progress through your brand, identify pain points, and monitor each touchpoint.

Your customers are connected 24/7. With the little computers in their pockets, they are able to reach pertinent information in just one click. Many brands are offering access to their platforms via apps that are populated locally on their customer’s devices.

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