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  • Execs In The Know

Execs In The Know

For over 15 years, Execs In The Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals. Execs In The Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities.

Looking for better Outsourcer Performance? According to a recent @ExecsInTheKnow research report, 45% of #CX leaders are considering a future change to their partner portfolio. Another approach might be to fix what’s not working. Join us to discuss!
https://execsintheknow.com/events/outsourcing-briefing-may-2022/

Get an insider’s look at navigating a global pandemic, “The #GreatResignation,” and some of the other challenges faced by #CX leaders over the past couple of years from Beth Pendleton of @Humana, Associate Director of #Procurement.

https://execsintheknow.com/magazines/april-2022-issue/navigating-procurement-and-bpo-amid-unprecedented-challenges/

#1: Pursue a human-centric technology strategy.

Keeping these principles at the forefront of your strategy will help you to build long-lasting relationships with your customers, no matter what new technological advancements come next. cc: @DixaApp.

https://execsintheknow.com/blog/4-ways-to-keep-connected-in-the-digital-first-era/

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