• Execs In The Know

Execs In The Know

For over 15 years, Execs In The Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals. Execs In The Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities.

Charles Schrier, Director of Marketing at @SmartAction, gets to the heart of a big #AI concern for organizations: what ROI does it offer? Check out the blog here to learn more: https://t.co/nj28C6IK2I

"While 80% of companies believe they deliver 'super experiences,' only 8% of customers agree."Here's how you can close the #CustServ gap: https://t.co/X2VLTSOcH4

This article on the limitations of NPS across cultures is a must-read for global #CX leaders: https://t.co/gcdR9CT3Nh

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