• eClerx

eClerx Customer Operations

eClerx Customer Operations uniquely improves customer experience and operational efficiencies by leveraging deep domain knowledge, advanced automation, and data analytics. We are leaders in quality monitoring and insights, digital care services, and advanced technical operations.

Our team of 3000+ full-time consultants and delivery employees at our five production hubs in Fayetteville, NC, Mumbai, Pune, Chandigarh, and Phuket apply deep industry expertise to effectively support the most demanding global clients by utilizing a follow the sun delivery model. eClerx Customer Operations’ innovative approach enables our clients to enhance their customers’ experience and reduce operating costs 24x7x365.

83% of Top 50 US rEtailers offer one or more 3rd party payment options. Learn about this and cart abandonment in the latest infographic. #retail #etail #ecommerce #ux https://bit.ly/2LYuCjT

Customer empathy is one of several strategies that can be used by marketers during uncertain times. Others are discussed in the latest blog post. #digitalmarketing #marketing #customer #CX https://bit.ly/2ylkM8u

During this time of uncertainty, change in status quo, and ever-increasing restrictions, it is vital for brands to stay calm, weigh their strengths, and think about what is available to them. This blog discusses marketing strategies for brands to consider. https://bit.ly/2LLauS8

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