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  • eClerx

eClerx Customer Operations

eClerx Customer Operations uniquely improves customer experience and operational efficiencies by leveraging deep domain knowledge, advanced automation, and data analytics. We are leaders in quality monitoring and insights, digital care services, and advanced technical operations.

Our team of 3000+ full-time consultants and delivery employees at our five production hubs in Fayetteville, NC, Mumbai, Pune, Chandigarh, and Phuket apply deep industry expertise to effectively support the most demanding global clients by utilizing a follow the sun delivery model. eClerx Customer Operations’ innovative approach enables our clients to enhance their customers’ experience and reduce operating costs 24x7x365.

Watch our on-demand webinar led by our own Saurabh Sharma and industry experts. Sharing their experiences in MRO, industrial, DIY, and electrical products, they discuss the best end-to-end approaches to the marketplace. #DigitalMarketing #Webinar #B2B

View the "Trends in Global Retailer Home Page" Infographic to find out the answer. #UX #ecommerce #retail #etail #productmarketing #digitalmarketing

A key step in account-based marketing is to understand the customer journey. Have you mapped your customer journey correctly? Our analytics team can help. #cx #customerjourney #digitalmarketing

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