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  • eClerx

eClerx Customer Operations

eClerx Customer Operations uniquely improves customer experience and operational efficiencies by leveraging deep domain knowledge, advanced automation, and data analytics. We are leaders in quality monitoring and insights, digital care services, and advanced technical operations.

Our team of 3000+ full-time consultants and delivery employees at our five production hubs in Fayetteville, NC, Mumbai, Pune, Chandigarh, and Phuket apply deep industry expertise to effectively support the most demanding global clients by utilizing a follow the sun delivery model. eClerx Customer Operations’ innovative approach enables our clients to enhance their customers’ experience and reduce operating costs 24x7x365.

Watch our 'Mastering Website Optimization in 2021' to learn how to embrace the rapidly changing e-commerce landscape and make commercially driven decisions to increase onsite revenue using technologies such as AI. #Webinar #WebOperations #Optimization

With billions of mobile devices in use, designing using a mobile-first approach has gone from a good idea to a necessary practice. Read our blog to find out the steps to reaching that goal. #Mobile #EmailMarketing #DigitalDesign #CX #UX

Deploying and validating tags is cumbersome, and bad data often skews dashboard reporting. Our tag management consultants provide ongoing support and training to streamline processes and get the best out of your data. Learn more. #WebTags #UX #WebSolutions

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