• Contact Center Nation

Contact Center Nation

We are a nation of Contact Centers. We are the brand of the company every day on the front lines. Our mission is to deliver the ultimate customer service experience. We solve complex problems, offer assistance and aim for first call resolution.

Contact Center Nation is a community dedicated to addressing the professional needs of Call Centers, Workforce Management and Back Office Operations. We deliver a wide range of resources including events, executive level learning, networking, career opportunities and connections exclusively for a niche audience.

We are devoted to bringing robust content, the latest technology and industry peers together. The opportunities, connections and education are designed to provide a fantastic experience for attendees. The programming has a focus on optimizing your Call Center, Workforce & Back Office to increase productivity, streamline operations and improve employee and customer experience.

  • Make plans to attend an upcoming event!
  • Submit a speaking proposal to present at an event!
  • Sponsor an upcoming Contact Center Nation event in your area!
  • Share details on available career opportunities in your Call Center!
  • List your Call Center related product or service in our online directory!

Get involved by visiting our website or connecting on social media!


Check out "Best Practices for Quality Assurance in the Remote Environment" https://www.eventbrite.com/e/best-practices-for-quality-assurance-in-the-remote-environment-tickets-125525693729?aff=estw&utm-campaign=social&utm-content=attendeeshare&utm-medium=discovery&utm-source=tw&utm-term=checkoutwidget @Eventbrite

The pandemic has made work and social life more accessible for many. People with disabilities are wondering whether virtual accommodations will last. The @nytimes reports https://www.nytimes.com/2020/08/24/style/disability-accessibility-coronavirus.html

The final week of Contact Center in Crisis is here! Join us tomorrow, 8/26 @ 1:30pm EST with a special pre-event networking session. This week's line up includes Industry Guru and Legend, Kathleen Peterson of Powerhouse Consulting. For more details, https://contactcenternation.com/Upcoming-Events

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