Contact Center Pipeline Directory
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  • WorkForce Management Software Group


CommunityWFM (formerly WFMSG) offers a modern and simplified solution for forecasting and scheduling contact center agents. CommunityWFM is a trusted partner to many well-known and respected brands because of its sole focus on workforce management; combined with a unique set of product features, obsession with customer service, and an unmatched on-boarding methodology.

Our Essentials product was built for smaller contact centers to meet their unique #workforcemanagement needs. Learn more via our Essentials infographic.

With more employees and agents preferring remote work than just two years ago, what does the future of the contact center look like? Learn more about what's next for remote workforce management.

Research recently published by McKinsey & Company shows that remote work is being preferred by more and more employees. Is your contact center ready for the shift? Read the research here.

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