Contact Center Pipeline Directory
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  • WorkForce Management Software Group


CommunityWFM (formerly WFMSG) offers a modern and simplified solution for forecasting and scheduling contact center agents. CommunityWFM is a trusted partner to many well-known and respected brands because of its sole focus on workforce management; combined with a unique set of product features, obsession with customer service, and an unmatched on-boarding methodology.

Work from home agents enable contact centers to offer more flexible scheduling and shifts that satisfy both business and agent needs.

Agent surveys are a great way to gain insight into exactly what’s happening in your contact center. Providing feedback and acting on results improves agent morale and overall productivity. #WFM

Many agents like working from home, but what about those that want to work in the contact center full-time? Understanding agent preferences is key to developing a solid work at home model.

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