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  • WorkForce Management Software Group


CommunityWFM (formerly WFMSG) offers a modern and simplified solution for forecasting and scheduling contact center agents. CommunityWFM is a trusted partner to many well-known and respected brands because of its sole focus on workforce management; combined with a unique set of product features, obsession with customer service, and an unmatched on-boarding methodology.

Are you a #creditunion looking to improve agent morale and efficiency? Here are some strategies on how to make the most of #WFM software within your credit union contact center.

How does your #contactcenter manage FMLA staffing changes? Learn how WFM software can help to improve the way FMLA impacts you and your team.

Why should you train your staff on #contactcenter metrics? 📈 Because it helps employees understand the impact of their work and resolves disputes. Learn more.

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