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  • WorkForce Management Software Group


CommunityWFM (formerly WFMSG) offers a modern and simplified solution for forecasting and scheduling contact center agents. CommunityWFM is a trusted partner to many well-known and respected brands because of its sole focus on workforce management; combined with a unique set of product features, obsession with customer service, and an unmatched on-boarding methodology.

What is schedule bidding and does it make sense for my #contactcenter? 🗓️ Learn all about the #workforcemanagement solution that places the power of scheduling in the hands of agents.

Who should take the blame when a #contactcenter staffing forecast goes wrong? Is it always the fault of the #workforcemanagement analyst? Not necessarily. These tips help with assigning blame the right way.

How do you help lessen the impact of a recession on a #contactcenter? By focusing on the #customerexperience to drive results. #CX More from @CIOonline -

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