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  • WorkForce Management Software Group


CommunityWFM (formerly WFMSG) offers a modern and simplified solution for forecasting and scheduling contact center agents. CommunityWFM is a trusted partner to many well-known and respected brands because of its sole focus on workforce management; combined with a unique set of product features, obsession with customer service, and an unmatched on-boarding methodology.

Early #holiday planning within a #contactcenter makes a lot of sense. 🎁 These #workforcemanagement tips and tricks can help your team get off on the right foot for a successful Q4.

Looking to solve an issue with #workforcemanagement to improve your #contactcenter? 💡Our content library is a great resource for inspiring that idea you need to make a difference.

Does a shared or dedicated #contactcenter make the most sense? 💼 Our overview of both work styles in relation to #workforcemanagement can help you decide.

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