Contact Center Pipeline Directory
Recently Added Organizations

© 2021 Pipeline Publishing Group, Inc. All Rights Reserved.

The material on this site may not be reproduced, distributed, transmitted, or otherwise used, except with prior written permission of Pipeline Publishing Group, Inc.

  • WorkForce Management Software Group


CommunityWFM (formerly WFMSG) offers a modern and simplified solution for forecasting and scheduling contact center agents. CommunityWFM is a trusted partner to many well-known and respected brands because of its sole focus on workforce management; combined with a unique set of product features, obsession with customer service, and an unmatched on-boarding methodology.

Is your #contactcenter evaluating a mobile #workforcemanagement app? 📱 This guide dives into all of the steps involved in rolling out an app to agents and supervisors.

Issues around #compliance within the #contactcenter should be taken seriously. 🚷 See how #workforcemanagement software helps contact centers comply with the unique rules and regulations for their industry.

How does your #contactcenter solve today's challenges in #workforcemanagement? These 5 tips from our recent presentation at #SWPP will help your team overcome the major issues facing your business.

Load More...