Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through contact centers. The Calabrio ONE© suite empowers organizations with easy-to-use tools that provide a better understanding of the customer. Calabrio has been named “Leader” by Gartner in its Magic Quadrant for Customer Engagement Center WFO (2015).

In an era of #bigdata, businesses collect information from more sources than ever before. But having access to data + effectively utilizing it are 2 different things Our report shows how you can better tap into reliable #VoC customer data from the #cctr.

Join @Calabrio from Sept 10-13 for two and a half days of in-depth learning and networking at #C3 in Nashville! With over a dozen breakout sessions, there's something for everyone. Register by June 1 and receive $100 off. See you there!

Most companies collect customer interaction #data, but don’t understand how to use it to drive change. Our CMO, @MartinReb, shares 5 strategies that ensure the #VoC is heard by your C-suite and beyond. Read more in @CustomerThink.

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