Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through contact centers. The Calabrio ONE© suite empowers organizations with easy-to-use tools that provide a better understanding of the customer. Calabrio has been named “Leader” by Gartner in its Magic Quadrant for Customer Engagement Center WFO (2015).

Delighted to annouce @jontypearce will be joining @Calabrio as keynote speaker for their Calabrio Customer Connect event reserve your spot today!

It may come as no surprise that #cctr leaders still cite agent turnover as their #1 challenge. Our CMO, @martinreb, chats with #WFM expert @katmworman to find out what advice she gives contact center leaders on reducing turnover:

Our friends @Calabrio have launched a new white paper and are asking: "Are You Listening? The Truth About What Customers Want in a Digital World". You can get it here free

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