Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through contact centers. The Calabrio ONE© suite empowers organizations with easy-to-use tools that provide a better understanding of the customer. Calabrio has been named “Leader” by Gartner in its Magic Quadrant for Customer Engagement Center WFO (2015).

Workforce optimization solutions can make it easier to manage contact tracing operations.

Why have some contact centers responded more quickly and effectively to remote working? The biggest clue to preparedness lies in the cloud.

Three cheers to the following finalists (and a winner!) of the SWPP WFM Professional of the Year Award!

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