Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through contact centers. The Calabrio ONE© suite empowers organizations with easy-to-use tools that provide a better understanding of the customer. Calabrio has been named “Leader” by Gartner in its Magic Quadrant for Customer Engagement Center WFO (2015).

When it comes to digital channels, like chat + messaging, many businesses lack the internal structure to effectively introduce these self-service options customers now expect. @RichardWMcElroy chats about this topic in his interview with @AiThority:

Why digital self-service without true omnichannel strategies risks the entire CX...
@Calabrio surveyed over 1000 marketing & CX leaders in US and UK about their digital customer communication strategies, download the report:
#CustomerService #custexp

When it comes to delivering a superior #customerexperience, having highly trained agents is key. We recently queried #callcenter managers to find out exactly what it was about training that haunted them in their dreams. @katmworman shares in our blog:

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