Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through contact centers. The Calabrio ONE© suite empowers organizations with easy-to-use tools that provide a better understanding of the customer. Calabrio has been named “Leader” by Gartner in its Magic Quadrant for Customer Engagement Center WFO (2015).

Contact tracing requires real-time evaluation and mitigation. Smart tech can help.

What does contact center flexibility mean right now? It usually starts with making life easier for your agents. Join us on June 11 at the Mitel User Group for some ideas.

Which of the 4 Types of Customer Feedback Should You be Using? @jaybaer and @Calabrio will explain. Join us on Wednesday!

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