ICMI is the leading global provider of comprehensive resources for customer management professionals—from frontline agents to executives—who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI continues to help organizations through training, events, certification, consulting, and informational resources.

Employee Engagement is Everyone's Responsibility https://t.co/JNEusLIWBD via @SueDuris #CX #management #culture

Calling all #cctr, #CX, & #custserv speakers! We want to hear your ideas. Apply to speak at ICMI Contact Center Demo, November 12-14, in Las Vegas https://t.co/Hi73sOsXKi #CCDemo

How to Motivate Contact Center Agents (Hint: It's Not About Pizza or Gift Cards) https://t.co/V53gbRvnSd Via @LeslieO #cctr #motivation #FreeToHelp

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