Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through contact centers. The Calabrio ONE© suite empowers organizations with easy-to-use tools that provide a better understanding of the customer. Calabrio has been named “Leader” by Gartner in its Magic Quadrant for Customer Engagement Center WFO (2015).

Thank you @EngageCustomer for a wonderful event! We had a blast at the Future of the Contact Center conference. Until next time!


What Should #Machine Learning Actually Learn About Your #Customers? #CustomerExperience #AI #Automation

#Contactcenter analytics is a lot like getting into shape: the only way to get where you want to go is to start. Here are 4 tips to kick-start your #analytics journey to get where you need to go fast.

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