At Pipeline, we believe that your contact center decisions are stronger with our industry insight and exclusive data behind them.

We are dedicated to creating accurate and engaging contact center content to help you stay ahead of the fast-moving trends that are shaping the customer service industry. Our editorial content, developed by a team of award-winning media professionals with extensive experience in the contact center industry, is based on sound research and free of commercial or other influence.

Pipeline is the leading destination for millions of users to discover industry trends, exclusive survey data, and news about contact center companies—from startups to the Fortune 1000.

But Pipeline is about more than just content – it’s about community.

Pipeline leverages a strong community of contributors, the largest contact center network of it’s kind, to deliver valuable information from all corners of the industry – from top-level executives to consultants in the trenches every day. Our partnership with Contact Center Nation puts us on the road, across the country, meeting face-to-face with the community where we listen to your needs and try to translate that into our publications.

Thanks to an amazing (and growing!) team, we’re creating a valuable, must-have resource for contact center professionals.

Since 2008, the Contact Center Pipeline Directory has served as the definitive information and discovery engine for the best, in-class contact center industry products and services. Explore this unique opportunity to discover new contact center solutions and partners.

How it works

All organizations in our database are listed in the Directory with a basic profile that includes the company name, specialties, a short description and basic contact information. Premium listings allow the organization to expand that page to include a feed of their latest editorial featured in Contact Center Pipeline, case studies, company video, social media links and on-page feeds, upcoming events, photos, blogs, expanded specialty listings, and other customizable information to more fully present their organizational capabilities and core competencies.

If you are ready to upgrade your listing, create a new listing, or interested in learning more, contact us.